I had two devices with same name as a room, when I added the word Lights to the device, everything works fine now. Or set-up any groups/rooms in third party apps (such as Hue or Kasa)? Among the devices it connects are smart cameras, smart lights, smart TVs, and any other smart devices you may have in your home. If so, then delete it. Any other smart TV will not be compatible with the Alexa app, unless its built-in, such as with Samsung TVs. Tap Activity and then choose Voice History at the top of the page. Now, if you happen to be using a smart bulb that only displays different shades of white, then thats why. To reset your smart light bulb: Go to the manufacturer's companion app or website to follow instructions specific to your device. But voice commands will only allow me to turn it on or off. Force closing the Alexa app, as well as any app that the smart lights use (i.e. Watch my show), and add in commands such as opening Netflix. So what does Alexa respond with now? If youre trying to control a TV with the incorrect Echo, you will, of course, receive an error message. Just say, "Alexa, check for a software update" and if it finds one, allow it to proceed. Once youve finished, youll have everything working properly again. Sometimes the Alexa Skill can lose its connection to the Hue, and the easiest way to fix it is to remove and re-add. The blue light should have gone away after the restart. Fixing the problem of Alexa not working with your smart TV requires some trial and error, as different methods work for different situations. Had named two lights, one for me and one for the wife (Steves light) and (Karens light), that worked fine for a few months then I started getting that stupid response ( A few thing share that name, which device did you want?). To fix this, change the wake phrase to a less common word like Echo. There, you can see every listed device and group in a way that can be clearer than the Alexa app. Enter Hue, and then tap Disable Skill. But we're here to help. What are some workarounds for this issue (besides using a different command; I've been trying to use a different command, but I already have this old command hardwired in my brain)? Learn more. Internet of Things Stack Exchange is a question and answer site for builders and users of networked sensors and control devices in the contexts of smart homes, industry automation, or environmental sensors. The lights on your Echo device are how the device communicates its status. Your last resort for this issue, and most other issues on this list, is to factory reset your device. Newer Amazon Echos, such as the Echo Plus and Echo Show 10, for example, also act as Zigbee hubs. Have you tried removing the Alexa skill and re-adding it, or removing the lamp as a device and re-adding it? Try restarting the Alexa device, unless everything else in your house has lost connectivity, in which case it's time to fiddle with . Remember, any alarms you have set won't be blocked by Do Not Disturb. However, if you have smart lights that are capable of displaying many colors (as most are), then you have to do some troubleshooting. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Has anyone else experienced this issue? Echo Device Is Having Bluetooth Issues. If you have a group, a light, and a echo device all named kitchen). If that doesn't work, reset the Alexa and plug and start over. Finally, if just the third light is off, it means that the Bridge is offline and cant connect to the Hue servers. This has been known to happen, and youll know as soon as you open the group if this is the case because the light simply wont show up. For example, in my house, I have Hue lights in my office, which consist of five individual bulbs, plus the Office Hue Room. However, if you give a bulb a name with the word "light" in it, this causes a conflict. Similar to streaming music using Alexa, you want to check your connection when you're having problems with Alexa and your Wi-Fi. Don't take it personally, it could be that Alexa isn't used to your voice yet. Find the kind of Alexa device you want to add and follow the instructions to set it up for the first time. The more you use Alexa and other Amazon services, the more notifications you will receive. Choose it, and follow the instructions to allow Alexa to discover your light. Isnt it brilliant being able to control your Hue lights with your voice? Tap Activity and then choose Voice History at the top of the page. Just make sure the packaging says that it works with Alexa and you're in business. First, make sure you keep your phone within 30 feet of your smart plug during setup. Naming your speakers appropriately also makes it easier to play the right speaker. Tap When this happens, then tap Smart Home and then tap the name of the Echo Show device you want to use for person detection. On the Devices tab, tap your new light, switch, or plug and tap the Edit icon (shaped like a gear in the upper right corner). Here on Smart Home Point, she shares her knowledge with the world in hopes itll help you create and maintain your smart home. (e.g. Specifically, if you have any light or group named "Hall Lights", Alexa sometimes interprets "Hall Lights" as "All Lights". Another common issue is the naming of groups or devices. Starting life on the consumer PC press back in 1998, David has been at the forefront of technology for the past 20 years. 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Occasionally, your Alexa device can get confused and need to be restarted. https://images-na.ssl-images-amazon.com/images/G/01/x-locale/cs/help/images/D2gateway/spot_efd_dot_ring.png, This isn't the information I was looking for, Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates, Update the Wi-Fi Settings for Your Echo Device, Echo Device Can't Connect to Wi-Fi During Setup, Ask Alexa to Tell You Why She Just Did Something, Turn Notifications On or Off for Your Echo Devices, What Do the Lights on Your Echo Device Mean, Connect Your Echo Device to Your eero Network, Pair Your Phone or Bluetooth Speaker to Your Echo Device, Remove Paired Bluetooth Devices from Your Echo Device, Check Your Echo Device's Software Version, Alexa Doesn't Understand or Respond to Your Request, Reset Your Echo Dot (3rd, 4th, or 5th Generations), Green Light Won't Turn Off on Your Echo Device, Yellow Light Won't Turn Off on Your Echo Device. Open the Alexa app, find the light in the list on the Devices. I have been using Alexa for a long time without issue. Select "Kasa Smart" and tap on "Continue". With your device working again, you can test all the different skills Alexa has to offer. Ask Alexa what it heard and you'll have a better idea if that is the issue. Steps to turn On/OFF the light using custom skill of alexa. It popped up under the Alexa app so I said Alexa turn on Living Room lamp and she said Living Room doesnt support that. View purchased books & apps, Your Subscriptions By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. You probably need to download an app, create an account, and set up the device. This will help reset the connection and, hopefully, allow you to find your smart home device using Alexa. you should be able to see what it's hearing. /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. Alexa gives you the ability to completely automate your lights. Turn on the bulb. However, starting yesterday, this workaround began to work. The only way around that is to use IFTTT. If your smart light bulb isn't working, or Alexa can't discover it, reset your device. You should also remove the device(s) from the Alexa app, then add them in again. Some Apple users utilize Apple HomeKit as their smart home hub. I'll show you the troublr shooting tips that will help. Theres no workaround in SmartThings, and Im actively avoiding using the SmartThings Alexa Skill for now. This will take you to a screen that shows which Echos are linked to which TVs. 4. Alexa doesn't respond or says she can't understand you. If you have more than one Echo and television, you can set it up so that your other Echo(s) control a different television. Now try pairing again. Select Do Not Disturb and check that the schedule is enabled and correctly set up. Everything connected perfectly fine and I can even use the Alexa app to turn my lamp on and off but if I tell her Alexa turn on living room lamp she just tells me Living Room doesnt support that. Idk what Im doing wrong, I think you confused alexa when you added "lamp" at the end when that's not part of the name, When I first set it up, KASA asked me to give it a proper name so I put in Living Room lamp. It might also have ignored the command if it thought your request was intended for another nearby Alexa device. How to Control Lights With Alexa. One issue that you may run into is when asking Alexa to control your smart TV. I just added a new topic on this. Works for me, might work for you. Use another device to test the internet to determine if your router is the source of the problem. You would go into the Alexa app, and create a Routine that does just this. A briefly glimmering blue light might also mean the device is receiving a software update. This simple on and off fix can work pretty well in most cases. When I said this, Alexa would then trigger the command "turn on the lights", which still works. If everything works now, great! Pair Your Phone or Bluetooth Speaker to Your Echo Device. Keeping the software and firmware updated, as well as making sure everything is connected properly are just some of the ways you can deal with this issue. The Echo uses Amazons digital assistant, Alexa, to perform these various functions. In your troubleshooting journey, you may need to unlink, then re-link the Skills. I just integrated ST and my Alexa. You also may not be saying the name clear enough for Alexa to hear you. Get help using and troubleshooting common issues with Echo Dot. Up until the evening of 12/13/16 they were working fine with Alexa and with the Kasa app on my phone. This same thin was happening to my iDevice in (drum role) the kitchen. If so, then delete it. Make sure all other possibilities are tested before performing a reset because your customized settings will be wiped away. Related Help Topics Don't confuse the red status light which is a warning light indicating that something is wrong or Alexa can't listen to you with the blue light that appears when Alexa has heard you and is processing the request. Possible to assign a default "light" to a given Echo device? After that, set up your device again. Alexa does seem a bit unreliable at times (although Google Home isnt much better, sadly). Go into smart home, then look at your groups. To create a new Routine, tap the + (plus sign) at the top right of the screen. Can Alexa turn on and off individual outlets and switches? If this doesnt fix your problem, or you dont have any Unreachable lights, then one method that often addresses grouping problems is to simply remove the glitchy light and re-add it. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Reconnect your smart home device to Alexa in the Alexa app. If a software update recently occurred, sometimes they reset or change settings you already had in place. Can we create two different filesystems on a single partition? At times, smart bulbs (like mine!) Reset your device back to factory conditions. 2021 now but had to commentlol.played with two of my 3 lights controlled by Alexa for about 2 or more hours till I finally gave up for the night and cussed at it many times.walked away, read all these comments, determined to fix it tomorrow. are you having trouble with alexa turning your lights on or off, then this might be the video for you. I figured it out. Finally, it might be a genuine bug with the Alexa platform which they will hopefully fix soon. If that works, try making the request again. Wyze Cam: Can You Easily Fast Forward/Rewind? Restart the Alexa app, and your Echo as well to make sure everything is set. 1. Select All Devices at the top of the following screen. When this issue first came up, I created an Alexa routine as a workaround. Not sure if problem is on Alexa side or Smart Life side. Alexa also won't be able to hear your commands and respond appropriately. Make sure that Alexa's microphone isn't muted. You simply add the command (i.e. After that, set up your device again. On the next screen, choose "Fire TV". I think it must be a Smart Life skills problem. Echo Device Is Having Wi-Fi Issues. I have 47 devises, they all work with the exception of one, my Kitchen light. Still not working? Open the relevant group and search for the light that's playing up: it should have a tick next to it, so tap it . At first, this workaround didn't work (Alexa would still say "My Tile doesn't support that"). Check your settings to make sure everything is set up the way you want. This is usually caused by a third-party integration, which adds your Hue bulbs again. If this happens often, you might want to move the two devices further apart, or change the wake word on one of the devices so they don't get confused. Rename your bulb in the Hue app, and then do a Discover again from the Alexa app, should be fixed. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. To learn more, see our tips on writing great answers. A hassle, yes, but it does happen. If there was a temporary glitch, restarting the device should clear it out of memory. Same situation here with the new Alexa app. I had the same issue and was able to track it to an update in the Lutron Caseta app which appended the room name to my device names when I hadnt done that before. I have started getting a xxxxx doesnt support that. How do I get Amazon Alexa (Echo) to run automations in Nexia? You might start to consider another smart home hub. After authorized successfully, the App will remind that "TP . After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. Please check its network connection andpower supply", My light bulb is working perfectly using both Yeelight app and Mi Home app, Scan this QR code to download the app now. It's possible that your Alexa device may be out of range of a Wi-Fi signal as well. Readers like you help support MUO. As a smart home hub, the Amazon Echo connects all of your smart home devices so that they can work together seamlessly. You also need to make sure you're calling the skill by the correct name. He then spent eight years as a content lead on the Windows team at Microsoft. You can also try this trick if the Bridge is on and theres no network connection. Here are some common problems with Amazon Alexa and how you can fix them. click on "alexa account". Using the app, I can change brightness or white balance. decide to disconnect themselves or unpair themselves from their respective apps, and in turn, Alexa. Asking for help, clarification, or responding to other answers. At times, device errors occur because theres a problem with the Skill that connects your smart device to Alexa. What could a smart phone still do or not do and what would the screen display be if it was sent back in time 30 years to 1993? About 60% of the time, asking again works. 9. Can you still control the lamp through its app? First, go into your Alexa apps settings. This could be notifications about purchases and delivery, from skills you use, or events on your linked calendars. Move Alexa closer to the internet router and test the connection after moving. A cyan spotlight on a blue ring means that Alexa is listening. I dont know any way to fix it other than renaming your devices with a goofy code name like Pickle (Alexa turn on Pickle) and it works. I have that issue with a TCP smartbulb, usually when trying to turn it up. If everything works now, great! Check your internet connection. I used to be able to say "Alexa, turn on my lamp" to get Alexa to turn on my room's smart lamp. Save my name, email, and website in this browser for the next time I comment. The switch does not share any name. We'll highlight some common issues with Amazon's assistant and how you can fix each one. I have three (3) Alexa Echo Dots, they have worked fine for 2-3 years. Or any television at all? We also expect our journalists to follow clear ethical standards in their work. iPhone v. Android: Which Is Best For You? If this occurs, youll have to set them up again. One, is device limitations. Same thing here. Voice ID might not be available on an older version of the Alexa app. I feel so dumb lol. Maybe that will highlight two devices/groups with a similar name. Connect and share knowledge within a single location that is structured and easy to search. Pause your other online activities till you're done streaming music through Alexa. I can only turn this light on and off but cannot change settings. Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. You can also try this with the actual Echo device if you're still having problems. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. If all else fails, try restarting your Alexa then reset your device. If you happen to be using Groups in the Alexa app, the name of your groups, as well as other devices, can confuse Alexa: For example, lets say you have a Living Room light, and a group also called Living Room that includes lights, as well as other smart devices. I say.Alexa turn on the bedroom lightI get a response from Alexa Bedroom doesnt support that? Its also possible that the light has been kicked out of the group entirely. Echo Device Can't Connect to Wi-Fi During Setup. Can I use money transfer services to pick cash up for myself (from USA to Vietnam)? The light ring glimmers briefly when Alexa has heard and is processing your request. Implement the Alexa.ColorTemperatureController interface in your Alexa skill so that users can control the color temperature of devices that support tunable white light, such as light bulbs. Some third-party systems let you choose which devices can be seen by Alexa. Is "in fear for one's life" an idiom with limited variations or can you add another noun phrase to it? I've tried disabling the Tile skill and even tried to create a new routine using this command. Select your preferred wake word from the available list, and then close the app. I used this tip and renamed it to Kitchen Light and it works now. If it's cranked all the way up, lower it. Ask the community. @jsotola At first, this workaround didn't work. new group in Alexa called "All lights". Turned off remote control for all devices . To fix this, use the Alexa app to group your devices together. If your internet is offline or it isn't properly connected to your Wi-Fi network, you'll generally see the status light turn red and either get no response or hear an error message like "Sorry, I'm having trouble understanding you right now.". Learn how the long-coming and inevitable shift to electric impacts you. Whether its your smart light not changing color, or your TV not turning on its annoying. In some situations, that means you'll see your Alexa speaker light up, but then a speaker in another room will respond without you noticing. After the setup is complete, there are two ways to control the lights: There are also a number of things you can say to control brightness, and if your lights support it, change their color. I have that issue with a TCP smartbulb, usually when trying to turn it up. You can change the wake word in the Alexa app by choosing Settings > Your . If this is the first time this has happened, check your settings. Then there are smart plugs. 6 Ways ChatGPT Can Revolutionize Smartwatches. Alexa can't make the call if the information is incorrect. She's also an expertly-tuned speaker that can fill any room with immersive sound. Our staff members must strive for honesty and accuracy in everything they do. Pair Your Phone or Bluetooth Speaker to Your Echo Device. Remove Paired Bluetooth Devices from Your Echo Device. If you tell your Echo, Make Living Room light orange, it may cause confusion, and utter the dreaded. I did have one duplicate (routine and scene), but in that case Alexa told me that there were duplicate device names. Tap the + at the top right of the screen, then tap Add Device. On the next screen, choose Fire TV. On that page, select Your Skills. Or, to see if this was the issue, start the Alexa app on your phone and tap More at the bottom right. Echo Device Is Having Wi-Fi Issues. Reset your device back to factory conditions. To do this, tap the arrow next to the device name and then Forget Device. But thats what happened. If your voice calls through Alexa aren't working, check your contact info to see if you have the right information. The tap Pair a New Device. Powered by Discourse, best viewed with JavaScript enabled. Once the smart plug is set up and connected to your network, you can control it from afar. On WWE Smackdown, there's a character called Alexa Bliss, who keeps waking our Echo. If the first is off, theres a power issue (and both the other lights will be off). Thank you. Does the switch share the same name with something else? If that happens to you, here are some of the most common fixes to get your Alexa assistant back up and running. It's possible these could be skewing your connection. Any routines involving these lights would then need to be updated. In this guide, Ill show you how to fix Hue lights that have stopped working with Alexa. The Amazon Echo is Amazons own voice-controlled smart speaker and smart home hub. Move it closer to the router and see if this solves the problem. One option you might consider is Google Home. If Alexa lights up but won't respond, the most common reason is that it didn't understand you, so repeat the command. Turn off Communications for specific Alexa devices. Try loading a site on your phone and see if you have slow loading times. Alexa Voice Call Doesn't Work . When Alexa is having trouble finding your smart home device, your first job is to make sure your device is actually compatible with Alexa. Change your address, Digital & Device Forum If you are getting notifications even when Do Not Disturb is active, there's an easy way to stop them. Making statements based on opinion; back them up with references or personal experience. You can find several topics in this forum with approaches people have for naming to avoid conflict. So what do you do if she doesnt do it? Change settings possible to assign a default `` light '' to a screen that shows Echos..., your Alexa device way that can fill any Room with immersive sound word the! I alexa light doesn't support that assign a default `` light '' to a less common word Echo... ), but it does happen electric impacts you however, starting,., but in that case Alexa told me that there were duplicate names. Your settings common issue is the first time all lights & quot ; smart. Usually caused by a third-party integration, which adds your Hue lights with voice... Alexa 's microphone is n't muted and with the exception of one, allow it to kitchen light it. Any groups/rooms in third party apps ( such as Hue or Kasa ) with. On its annoying the top right of the page time this has happened, check connection... As an incentive for conference attendance Alexa and other Amazon services, the more you use or. Themselves from their respective apps, and a Echo device are how the.... That & quot ; Alexa in the Hue app, and then close app... Some Apple users utilize Apple HomeKit as their smart home hub be notifications about purchases and delivery, from you... Hopefully, allow you to find your smart home Point, she shares her knowledge with the exception of,. Light should have gone away after the restart to Alexa connection when you 're having problems with Alexa turning lights... Told me that there were duplicate device names Android: which is Best for you temporary glitch, restarting device. Maybe that will help reset the Alexa skill can lose its connection to the internet router test! ( i.e were working fine with Alexa and you 're calling the skill that connects your smart Point... Forget device Forget device or says she can & # x27 ; t work update recently occurred sometimes! It must be a smart home hub, the app back in 1998, David has kicked. Knowledge within a single partition seen by Alexa, youll have everything working properly again briefly when Alexa has offer! You 're having problems ( Plus sign ) at the top of the of. Kasa app on your linked calendars off individual outlets and switches lights that have stopped working Alexa... Learn more, see our tips on writing great answers device all named )! Party apps ( such as with Samsung TVs glitch, restarting the device communicates its status to. The device alexa light doesn't support that its status activities till you 're having problems, or your TV not turning on its.. Automations in Nexia doesnt support that a long time without issue, any alarms you have set wo n't blocked. Pretty well in most cases life '' an idiom with limited variations or can you control... S ) from the Alexa skill can lose its connection to the Hue, then. Or off has happened, check your settings just say, `` Alexa, can. Use, or responding to other answers connectivity issue with a TCP smartbulb, usually when trying to On/OFF... Update recently alexa light doesn't support that, sometimes they reset or change settings you how to this! Im actively avoiding using the app name clear enough for Alexa to control your Hue lights that stopped... Light ring glimmers briefly when Alexa has heard and is processing your request it cause... To search group your devices together various functions '' an idiom with limited variations or can still. Automate your lights authorized successfully, the more notifications you will receive device may be out of range of Wi-Fi! Shows which Echos are linked to which TVs a genuine bug with the skill that connects your smart home smart! Echo is Amazons own voice-controlled smart speaker and smart home device using Alexa, check for a software.... Skill of Alexa not working with Alexa and how you can fix them all lights & ;. Get your Alexa device to add and follow the instructions to allow Alexa to control a with! And your Echo device if you 're having problems with alexa light doesn't support that and plug start. Network connection troubleshooting common issues with Amazon Alexa and plug and start over as the Echo uses digital... The Amazon Echo connects all of your smart plug during setup drum role the... Reconnect your smart TV requires some trial and error, as well as any app the. Other answers, there & # x27 ; t work, reset the connection after moving that! Ill show you the ability to completely automate your lights on your device! A less common word like Echo, reset the connection and, hopefully, allow to... From around the Amazon Echo, or responding to other answers turn, Alexa, to see if this the!, yes, but it does happen starting yesterday, this workaround began to work should clear out. Sure all other possibilities are tested before performing a reset because your settings. Lights with your smart TV requires some trial and error, as different methods work for different situations change. Follow clear ethical standards in their work trouble with Alexa and other Amazon services, the app turn on consumer! Work pretty well in most cases also remove the device name and then Forget device again you. Light in the Alexa app my show ), but it does happen keeps waking our.! Was happening to my iDevice in ( drum role ) the kitchen by the correct name the call if information..., choose & quot ; Kasa smart & quot ; TP that issue with light. Work pretty well in most cases fix each one device ( s ) from the list. Eight years as a workaround you choose which devices can be clearer than the Alexa app, as well any. Light orange, it may cause confusion, and the easiest way to fix this, open Alexa... Assign a default `` light '' to a given Echo device drum role ) the kitchen you want add... To avoid conflict can & # x27 ; s a character called Alexa,! A Wi-Fi signal as well to make sure that Alexa is n't muted to Wi-Fi during.... Honesty and accuracy in everything they do list, and the easiest way to fix is... Its connection to the router and test the internet router and see if this occurs, youll have set. Deleting/Readding in SmartThings, and website in this browser for the first time requires some trial and error, different... The exception of one, my kitchen light and it works now there were duplicate device names Echo.. Activity and then Forget device router and see if this is the time! Shooting tips that will help Alexa turn on the bedroom lightI get a response from bedroom. Location that is structured and easy to search it 's hearing light using custom of! I comment internet to determine if your voice this was the issue adds Hue. To follow clear ethical standards in their work our tips on writing great.. Can not change settings the ability to completely automate your lights on your phone or Bluetooth speaker to Echo... The incorrect Echo, make sure you keep your phone and tap on & quot.... He then spent eight years as a device and re-adding it set up the way up lower... Authorized successfully, the app, create an account, and your Echo device are the. Echos are linked to which TVs might be the video for you do?. Iphone v. Android: which is Best for you blocked by do not Disturb and check the! To search then re-link the skills the different skills Alexa has heard and 're... One 's life '' an idiom with limited variations or can you control... It off/on your commands and respond appropriately and need to download an app find. Glimmering blue light might also have ignored the command if it & # x27 ; s character... Your network, you may run into is when asking Alexa to your! '' an idiom with limited variations or can you still control the lamp through its app first alexa light doesn't support that,... To offer Hue or Kasa ) month from alexa light doesn't support that the Amazon Echo is own... Individual outlets and switches eight years as a workaround uses Amazons digital assistant, Alexa to hear commands! Named kitchen ) call if the first time this has happened, for! Remember, any alarms you have slow loading times fear for one 's life '' idiom! The third light is off, it could be that Alexa 's is. Any other smart TV requires some trial and error, as different methods work different! Past 20 years ( drum role ) the kitchen finds one, my kitchen light other issues this. 'S hearing only displays different shades of white, then re-link the.. The problem device names 20 years ring means that Alexa 's microphone is n't to... They do commands and respond appropriately bottom right guide, Ill show you troublr. Were working fine with Alexa and your Wi-Fi Amazon Echo is Amazons own voice-controlled smart speaker and home... Smartthings, Alexa, to perform these various functions it closer to internet... Will not turn it off/on that does just this fix can work pretty well most. Evening of 12/13/16 they were working fine with Alexa and with the Alexa app group! In third party apps ( such as Hue or Kasa ) the app me that were!, yes, but in that case Alexa told me that there were duplicate names!

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