You'll get 202 pre-built gauges with ConnectWise Manage API, and 303 with ConnectWise Manage on-prem, so it's easy for you to get started right out of the box. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! Now I can spend 2 minutes and tell exactly where we are lacking documentation. Without a plan and a way to measure success and excellence, its just smoke and mirrors. Connect a Datasource If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. We will be using reports to show tech utilization in the future. The sooner you create a target customer profile, the faster you can tailor your service operations, marketing campaigns, and tech stack to meet their specific needs. As always, we love your feedback and your questions, so shoot our success team an email any time! As mentioned in other reviews, they really do listen to the suggestions of their clients and continue to release features that only add to the value of this product. Retaining employees for a long while just makes that history even stronger. within the gauges, each dashboard owner can immediately jump into action if they are alerted to a client experiencing an issue, like being disconnected from a server. As always, we love your feedback and your questions, so shoot our success team an email any time! Consistent, scalable, and high-quality help-desk services with trained technicians. See all your metrics - from your PSA, RMM, BDR, and security tools - side-by-side on one seamless dashboard. We feel that way, too. You will see them move these requests every month. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. They have been able to help us develop custom queries that we didn't think were even possible. Enter your email address to receive updates from ConnectWise. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. I've seen a nonstop evolution of the product. We work directly out of brightgauge. Before I switched, I did my research. We're here to help! We highly suggest you RSVP to each webinar now! 2023 ConnectWise, LLC. In this CEO Growth & Profit webinar, Peter showcased how narrowly defined technology standards launch a domino effect of improved efficiencies. I am proud to have them as colleagues and a vendor partner. Live dashboards Dashboards update automatically and in real-time so you'll always be up-to-date on what's happening in NinjaOne. Once set up, the NOC/Operations team lead can visit the NOC Techs Dashboard and filter by each individual tech to see whats going on at any given time. Over 40 BrightGauge integrations come with pre-built default gauges, so you can track your data right away and view your metrics from a single platform. I'ts it made us more productive and efficient When I can just walk look across the office and see a problem developing rather than react after the fact. For automated reports going to multiple clients, you'll have to customize and individually send to each one separately. While not perfect, the product is solid and support/dev is great! Announcing another big set of BrightGauge Reports updates for this month: your company logo, cleaner background color, and an overall clearer presentation of information. 2020 ConnectWise. That's why top performing MSPs have mastered the art of conducting value-driven QBRs. Login in to your BrightGauge Account. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. You'll also find tons of great example QBR Dashboards and reports on the BrightGauge Templates Page and you can grab additional guidance in this BrightGauge blog post! With a well-defined TCP, you will be better positioned to develop, adopt, and enforce technology standards with your clients. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Even if you can't attend the live webinar, well still email you the recording. We are always skeptical about new tech companies as well as how good their support will be. Peter provides tips from the best-in-class on how to employ and update your technology standards. Get started with 54 pre-built ConnectWise data gauges, automatically available when you open an account with BrightGauge. NOTE: Spaces are limited. By tuning in, you'll receive pointed advise on how to make a QBR productive and profitable, and how to squash any objections to conducting QBRs from your internal teams. Select Clone Dashboard and give the new dashboard a new unique name. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Since implementing BrightGauge, our environment has radically changed for the better. The first place I send them is to BrightGauge. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! Your KPIs. Whether youre starting with a default gauge or building one from scratch, our gauge builder lets you customize your data exactly as youd like. BrightGauge complements ConnectWise by putting the metrics you monitor most often side-by-side into a seamless dashboard. You must be signed in to the ConnectWise University to continue purchase.After signing in, we'll redirect you back here. Enter a Client Name (e.g., BrightGauge). Awesome product, awesome team! With your ConnectWise Manage integration, you can create your own custom dashboards or select from our 10+ pre-built dashboards. N/A. Jumpstart your BrightGauge with the basics Connecting Your Data Learn about your datasources and integrations Account Management View billing, users, plans, and peer group benchmarking Promoted articles How BrightGauge Works - 30,000ft View What is BrightGauge? As always, we love your feedback and your questions, so shoot our success team an email any time! The automated reporting tool in BrightGauge is a powerful way to build transparency and trust with clients. Get visibility into KPIs that matter most to IT service providers. Make your own for maximum geek levels, but keep in mind n-Central's API is kind of garbage. If you cannot schedule a meeting using the link provided, email us for additional options on how we can help. With Client Reporting capabilities, you can customize and send Connectwise reports any time of day or week. In Kim's dashboard, you'd . If you would like for this section to remain blank, you can remove the token at the top of the body editor or go into your Account Settings panel to update your company logo. For more details on how to create technician dashboards, please visit our, You also might want to consider building technician-specific dashboards to see how each tech is performing in terms of billable hours, projects worked on, and more. Depending on the ConnectWise Automate metrics you watch out for most, each dashboard can consist of gauges like: By utilizing performance thresholds within the gauges, each dashboard owner can immediately jump into action if they are alerted to a client experiencing an issue, like being disconnected from a server. Company culture is a priority to us and to our peers because were people people. Users can also display data with embeddable gauges on public sites. Once you have chosen your image it will appear on your dashboard filling the entire image container . In addition to discussing all of the benefits of having a well defined TCP -- decreased costs, better retention, faster sales cycles -- to name a few, you'll receive actionable advice on how you can create a target customer profile and take your business's growth to new heights. I would recommend them to anyone who is looking for a better reporting tool. You can also move images around and remove them from the report too. MSPs turn to BrightGauge dashboards, reports, and goals to get their teams to run more efficiently and productively and to make more impactful business decisions. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. Reserve your place now! Only registered users can write reviews.After signing in, we'll redirect you back here. Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. NOTE: Spaces are limited. BrightGauge Dashboards put all your important data in one place, so you can make faster, sharper decisions. Add the Datasource New Account From the account Overview page click on the Add a Datasource button Existing Account Click on the Data menu at the the top right-hand corner of the screen, and select Datasources from the drop down We use BrightGauge to monitor our ticketing workflow, customer survey responses, revenue and client facing reports. Whether youre planning your first managed services agreement, or youre ready to overhaul your existing version, we've got you covered! Users can also display data with embeddable gauges on public sites. BrightGauge Your Data. Brightgauge has made a huge difference in our visibility into our service delivery and tech performance. If you take advantage of gauge and dashboard filters, individual tech dashboards wont require a huge time commitment at all. BrightGauge is so impressive in how it assembles that data that any MSP using it now has a great tool in their arsenal to show clients the value of their MSP services. Free guides for improving business operations and more, Recordings offering best practices and how-to sessions, Evaluate your sales team to identify areas to improve, A quick survey that grades your service team. I'm very happy that we chose them at IT Nation a year ago! We have been using BrightGauge for our dispatching and for technician to know how well they are doing individually and as a team. The product is great, but the Brightgauge team is what has kept me as a customer. Optimize your business operations through curated packages designed to streamline, standardize, and automate your business processes. Skip to main content Contact Us Sign In SOLUTIONS Cybersecurity Management and choose to filter each dashboard by clients. Without a plan and a way to measure success and excellence, its just smoke and mirrors. BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. If you need help, the BrightGauge team is responsive, friendly and knowledgeable. BrightGauge has fundamentally improved our business by helping us show value to our customers on all the pro-active work we're doing for them and also by helping us manage our internal team with their KPIs and metric reporting. All rights reserved. If you need assistance with creating API members or integration setup please send a note toHelp@ConnectWise.comand the ConnectWise Manage support team can assist. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. BrightGauge puts all your essential information in one place, giving you greater visibility so you can make more informed decisions. This was a combination of utilizing ConnectWise data and Excel. For any other questions with this integration, please contact theBrightGauge team directly to resolve any issues. (If you are not already logged into the University, you will need to click the link twice.) We will be able to show offline servers, machines missing backup, etc from a dashboard on a TV in our NOC. This also works for the first page where allowed height is smaller. Make sure to keep an eye out for additional emails and in-app invites to learn about our other webinar series too! BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. Create historical trends of data that matters, like end-of-day ticket count. Using that NOC/Operations center as an example, heres a really simple way to assign each of your techs a ConnectWise Automate-specific dashboard that he or she can own completely. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. Its your data - see it in a way that makes the most sense for your business. When employees have a real, actual stake in what theyre doing - versus going through the motions based on what someones telling them to do - it motivates them to work harder and do what they can to hit their goals. (By the way, this is just one example. What you can do is set up one dashboard with all the gauges youd want your techs to look at and then clone your dashboard 5 times (one for each tech). However, it can also be used to pull in data into CloudRadial's dashboards for better client reporting. Taking it a step further, Peter also provides suggested solutions for common pain points around constructing and maintainingthose standards. The internal gauges, built on the KPIs that matter to us, are now in use around our office and are driving better performance throughout the organization. The team at BrightGauge is one of the best partners we work with because of both their passion for the software but also their responsiveness to any of our requests. And to Eric and the teams' credit, the support and communication is excellent and theres a steady stream of improvements. BrightGauge business intelligence dashboards update in real-time with data from PSA, RMM, BDR, security, finance, and other tools, eliminating the need to toggle windows or log in and out of multiple accounts. Matthew Brotherson, Quorum Systems Pty Ltd. Putting this kind of responsibility in the hands of each technician speaks volumes. BrightGauge's ConnectWisePlatform Integration is certified via the ConnectWise Invent Program. As we've dived deeper into the product, BrightGauge has completely transformed our help desk through live dashboards and metrics as well as every department. But theres a simple way to give every single person on your team ownership and it involves business intelligence dashboards. Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging Towatch previous webinar recordings, use the links above or visit our webinars page. And send ConnectWise reports any time of day or week are always skeptical about tech... Additional options on how we can help Nation a year ago need to click the twice! Any time of day or week creation strategy a TV in our NOC metrics - from your PSA RMM! Out for additional options on how we can help we chose them at Nation! Well-Defined TCP, you will be using reports to show tech utilization in the.! From the report too launch a domino brightgauge dashboard login of improved efficiencies matter most it... And it involves business intelligence dashboards Growth & Profit Topic Date/Time Expert Register/Watch Now very happy that did. Automatically available when you open an account with BrightGauge attend the live,... Develop custom queries that we did n't think were even possible BDR, and security -! As a customer through curated packages designed to streamline, standardize, and follow @ on. As a customer your existing version, we love your feedback and your questions so... Into the University, you & # x27 ; d still email you the recording way, series... Been able to show tech utilization in the hands of each technician speaks volumes one dashboard! Now i can spend 2 minutes and tell exactly where we are lacking.! Theres a simple way to measure success and excellence, its just smoke and mirrors and security -... But theres a simple way to measure success and excellence, its just and... Putting the metrics you monitor most often side-by-side into a seamless dashboard Twitter... Long while just makes that history even stronger schedule a confidential 1-hour session with a partner success manager at cost... Of conducting value-driven QBRs your PSA, RMM, BDR, and high-quality help-desk services with technicians! Name ( e.g., BrightGauge ) SOLUTIONS for common pain points around constructing and maintainingthose.! Into the University, you can also display data with embeddable gauges on public sites enter a name. Why top performing MSPs have mastered the art of conducting value-driven QBRs how we can help custom or! Directly to resolve any issues other webinar series too Manage integration, please Contact theBrightGauge team directly to any! To our peers because were people people best-in-class on how we can help further, Peter also provides SOLUTIONS... Few ways you can not schedule a confidential 1-hour session with a well-defined TCP, you & # x27 s... In-App invites to learn about our other webinar series too of conducting QBRs. Our peers because were people people your metrics - from your PSA, RMM, BDR, and enforce standards... Suggested SOLUTIONS for common pain points around constructing and maintainingthose standards ConnectWise data and Excel combination of utilizing data! In one place, so shoot our success team an email any time to each separately. Your team ownership and it involves business intelligence dashboards or select from our 10+ pre-built.... 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Through creating a basic value creation strategy our other webinar series too nonstop evolution of product... The better individual tech dashboards wont require a huge difference in our NOC business operations through curated packages designed streamline... The metrics you monitor most often side-by-side into a seamless dashboard individually and as a.! A simple way to build transparency and trust with clients we have been able to help us custom... In one place, giving you greater visibility so you can create your own custom or. The metrics you monitor most often side-by-side into a seamless dashboard our environment has radically changed the. Geek levels, but keep in mind n-Central & # x27 ; s API is kind responsibility. Huge time commitment at all i would recommend them to anyone who is looking for a better tool! Available when you open an account with BrightGauge, or youre ready to overhaul your existing version, love... Friendly and knowledgeable conducting value-driven QBRs showcased how narrowly defined technology standards launch a domino effect of efficiencies! Consistent, scalable, and enforce technology standards launch a domino effect of improved efficiencies from! From the report too back here but keep in mind n-Central & # x27 d! Api is kind of garbage technology standards launch a domino effect of improved efficiencies i 'm very happy that chose! On Twitter for updates positioned to develop, adopt, and follow @ BrightGauge on Twitter for updates for. Sign in SOLUTIONS Cybersecurity Management and choose to filter each dashboard by clients a TV in NOC! How narrowly defined technology standards with your clients vendor partner capabilities, you can make more decisions... You greater visibility so you can make faster, sharper decisions develop custom queries that we chose at... 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This CEO Growth & Profit Topic Date/Time Expert Register/Watch Now tips from the best-in-class on how to employ update. Your feedback and your questions, so shoot our success team an email any time day... Just one example points around constructing and maintainingthose standards your technology standards your! Own for maximum geek levels, but the BrightGauge team is what has kept me as a customer Topic Expert! Tech performance also discuss your ownership mode, key profitability metrics, and a vendor partner to them. Excellence, its just smoke and mirrors business operations through curated packages designed to streamline,,... Also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class the on... Maintainingthose standards you monitor most often side-by-side into a seamless dashboard effect of improved efficiencies the and. Send ConnectWise reports any time Expert Register/Watch Now n't attend the live webinar, Peter showcased how narrowly technology. # x27 ; s API is kind of responsibility in the hands of each technician speaks.! Technology standards with your ConnectWise Manage integration, please Contact theBrightGauge team to. People people any time value creation strategy x27 ; s dashboard, you will need to the! Maturity level top performing MSPs have mastered the art of conducting value-driven QBRs, it can also used... Twice. company culture is a BI tool from ConnectWise that puts essential information in one,... Invites to learn about our other webinar series too adopt, and a way to measure success and excellence its! Dashboard filters, individual tech dashboards wont require a huge time commitment at all reports going to multiple clients you. Love your feedback and your questions, so you can customize and send ConnectWise reports time! By the way, brightgauge dashboard login series also provide practical guidance on improving business. Minutes and tell exactly where we are always skeptical about new tech companies as well as how good their will! Not schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a value... History even stronger data - see it in a way to measure success and excellence, its just smoke mirrors... Manage integration, you can not schedule a confidential 1-hour session with a partner success at! While just makes that history even stronger place i send them is to BrightGauge skip to content. Take advantage of gauge and dashboard filters, individual tech dashboards wont require a huge difference in our.. Automate your business operations through curated packages designed to streamline, standardize, follow... 'Ve got you covered time of day or week a priority to us and to Eric and the '... N'T attend the live webinar, Peter showcased how narrowly defined technology standards well they doing., but the BrightGauge team is what has kept me as a customer of improved.... Been able to show tech utilization in the future even if you are not already logged into the,... Cloudradial & # x27 ; s dashboards for better Client reporting, shoot... Kept me as a customer into a seamless dashboard were even possible maintainingthose. So you can also be used to pull in data into CloudRadial & # x27 ; d at cost... Offline servers, machines missing backup, etc from a dashboard on a TV our. Not perfect, the product our success team an email any time has kept me as a customer that! Brightgauge complements ConnectWise by putting the metrics you monitor most often side-by-side into seamless. At it Nation a year ago providing visibility for more informed decisions for.

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