It uses a CMOS GC0308 1/6.5 image sensor with eight infrared LEDs and one low light sensor. . and when I tell her that actually Graco, ****** Price, and Evenflo have all done this for me when a product design failure/known issue occurs, she says, Well that certainly tells me something about you (??? Website Personalization Maturity 30/100. In the email, the customer support offers to assist the customer despite it being out of warranty: You can email the customer support of your baby monitor brand about pretty much anything. Below are some of the things customers have had to reach Infant Optics for support. Make sure the device that could potentially interfere is at a distance from either the baby unit or the display unit of Infant Optics. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. If your Infant Optics screen is not working, you should contact customer support. You should note that Infant Optics DXR 8 has remained as one of the best-selling baby monitor brands because of its array of accessories including this infant optics DXR-8 monitor only/replacement monitor shown below: Below are the features of the Infant Optics DXR 8 replacement unit without cameras. The camera itself is small and inconspicuous, and there is a very dim green light that shines from the camera while it's on. Sign up for our newsletter to get honest reviews on top products & services delivered weekly to your inbox. This profile has not been claimed by the company. The customer service will guide you on how to claim the warranty. It would be better if this product will add sensor for insects or other dangerous animals like snake and spiders. The 2.4-GHz transmission provides a secure digital connection, so you dont have to worry about the loss of privacy. Infant Optics Infant Optics DXR-8 PRO $215 at Amazon $265 at Walmart $200 at Bed Bath and Beyond Pros Good range of up to 1,000 feet Can weed out sound machine noise Cons Style: Local video. Interference causes the signal to disappear in intervals of 20 seconds to a few minutes. It should be noted that every time the +**** number called me, it was within 30 minutes or so of business close, I assume so that she could go ahead and hang up on me and claim it was because the business day ended.Needless to say, Infant Optics is not a company that deserves your money, both due to the headache you will surely experience if you have to deal with their customer service department and due to the fact that they wont stand behind their products when a design failure occurs.If you are reading this and have experienced a similar issue with the night vision going bad on your ****8, rather than giving this company more money and risking repeated product failure for this known issue, you can try this cheaper workaround: https://www.youtube.com/watch?v=SoG-Gk-yDy8 And next time, buy from ******** or some other more reputable company! From their breathing, to whether their eyes are open or closed, you will never miss a moment. This standalone monitor for Infant Optics DX* Pro costs about $135 which is more than the price of the replacement screen of the older Infant Optics DXR 8 which costs $99. In practice, its a nice little trick to help you customize the camera to suit your babys room layout. it was not dropped. Infant Optics DXR 8s replacement screen is available on Amazon here or at your nearest retail store such as Walmart and Target. Infant Optics monitor replacement battery. This has been proven to increase the battery life of a draining Infant Optics battery. The wide-angle lens is overkill for an infant but might come handy once your child starts playing around the house if you decide to purchase an extra camera for example. Infant Optics Replacement Monitor Screen/Monitor Only (Updated December 2022). . It needs a new design to stand out. Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. In other words, you are unable to stream videos to more than one parent unit with Eufy, a feature that Infant Optics DXR 8 now allows you to. Individual salaries will vary depending on the job, department, and location, as well as the employee's level of education . We frequently receive products free of charge from manufacturers to test. Because the Infant Optics DXR-8 uses an encrypted FHSS radio signal, risks of hacking and security breach are minimal. No junk & high coverage lead lists. I did not receive a callback, and followed up via email on 9/13 and 9/14. How do I know I can trust these reviews about Infant Optics? Reposition the monitor unit and camera unit closer to reduce the distance between the two devices. Also, there is a limited range on where you can reach with it. Just plug the camera unit into a power outlet, place the included rechargeable battery into the monitor or receiver unit, and pair the two. I'd also increase the strength since it signal goes out if there are too many walls between the camera and monitor. I love that I can rotate and zoom the camera remotely, and push a button to talk to my baby daughter without going to her room. So essentially, that I could pay them more money above and beyond the $99 I paid for the original camera in order to get another camera that was likely to have the same issue (for reference, see this customers experience: https://www.amazon.com/gp/customer-reviews/**************/ref=cm_cr_arp_d_rvw_ttl?ie=UTF8&ASIN=B00ECH5ARA).I replied via email that, given that the infrared failure is a known design/quality control issue with the ****8, it was really unethical that they were expecting me to pay for the repair/replacement and again requested a manager callback as originally promised. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Yes. Overall, I felt comforted and enjoyed using it. Not being on Wi-Fi also makes it very easy to travel with this unit. If you want something more high-tech, check our review of the latest Nanit Plus camera. When Ellie was about 6 months old (she's now around a year old), I walked into her room and something smelled a little off. I needed a monitor for when I watch the baby while my daughter works and I am very happy that I chose this one. The reception of the monitor can also be a little spotty at times. Its very similar to the Infant Optics but comes with better picture quality. You can purchase syndication rights to this story here. It is not impossible to hack Infant Optics as it is a wireless device but it uses a Frequency Hoping Spread Spectrum (FHSS), a technology that is very hard for hackers to get access to the data signals. As a matter of policy, BBB does not endorse any product, service or business. She was a teacher from 2012 through 2019 and has been writing professionally since 2016. Make sure you keep your original receipt as they may ask when you want to replace your Infant Optics. Unsubscribe easily. If you lost your receipt it may be difficult to get the extra support if your unit is broken but several customers have had great things to say about how they still got help regardless of their lost receipt. I am Ashley Davis, a mom of three kids and the editor here at Motherhoodhq.com. Position the antenna in the upright position if you are using the monitor and camera unit on the same floor or in the horizontal position if the monitor and camera unit are on different floors (e.g., in a two-story house). The $130 Panasonic Video Baby Monitor was another non-Wi-Fi option that I considered, but ultimately decided against it because the night vision wasn't very good; I wanted to always have a clear view of Ellie. If you can easily locate a phone number of email, it may make a big difference. It is a really nice baby monitor. So about five to six hours in total with the screen on. A way to know if a brand is not responsive to customer queries is by going through their one-star reviews. You can also purchase one using the link above. I purchased a monitor/camera set and add-on camera ($265 total retail cost) when my first was born thinking it would be good to have 2 cameras for when I had a second child. Disclosure: This post is brought to you by the Insider Reviews team. Free shipping for many products! The video feed is bad quality so I dont understand the cost. Some manufacturers of baby monitors have a history of giving poor customer support or not meeting their promises. It can provide color pictures during the day and night vision at night. Dont quote me on this though. Infant Optics Customer Service, Warranty, Out of Range & Sound Issues. These issues have mostly been fixed by now, but you should immediately contact Infant Optics and request a replacement if youre not happy with the unit that you received. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE The two-way talk function can easily be accessed by pressing and holding the microphone button on the parent monitor. Infant Optics is more on the expensive side but we are happy with our choice and always recommend it if anyone asks. This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. Well guide you through the process. She spends countless hours researching companies and industries before writing buyers guides to make sure consumers have all the information they need to make smart, informed buying decisions. PRIVACY GUARANTEED Closed-loop system, non-Wi-Fi monitor. The 3.5 display allows you to see only one camera at a time. Slide the ON/OFF . OPTICAL ZOOM WITH DIGITAL ZOOM For unparalleled zoom performance, use our three-step digital zoom which can be operated by using our 2x optical zoom lens (included), together with our 3x digital feature so you can see your baby sleeping in 6x zoom, without pixilation, blurring, or compromising video quality. The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. If youve read our tips on how to deal with Infant Optics Customer service, youll know that weve advised parents that an additional/replacement monitor was available. And you can completely turn off the video picture on your display when you go to bed if you want. But we do like the option to be able to place the camera further away from your babys bed thanks to the zoom lens if your childs bedroom is large enough to take advantage of it. You can also buy a wide-angle lens to get a different view of your baby's room. Video Review of HelloBaby HB24 Hellobaby HB24 Hellobaby HB25 Although it supports up to 4 cameras, you will be able to view images and videos from each of the cameras by shifting from one camera feed to another using the buttons in the 3.5 display unit. No words to describe their attention to clients. I would still choose Infant Optics over Motorola because the battery in Motorola came had from the beginning and Infant Optics lasted almost 8 months, which is an improvement. Someone named Ismae claiming to be a manager spends 31 minutes on the phone with me repeatedly restating the warranty policy, claiming she has the authority to make the unit failure right and send me a new unit, but refusing to do so unless I pay at least 50% of the unit price because she needs to protect the company. In other words, you can only connect one camera to one Infant Optics screen. The sound only goes to the camera that is currently selected, so dont risk waking up your child in the other room. Once you've paired the two once, you never have to do it again. TWO-WAY-TALK Our two-way talk feature allows you to speak to your baby through the monitor. Your monitor will start beeping when its battery is almost spent. For $100, you can get this Infant Optics monitor only which comes with a compatible 110V to 220V adapter and a round-pin charging jack for improved reliability and efficiency. The Owlet is pricey, but the peace of mind is worth it for parents. What I dislike though is the battery died less than a year old. Infant Optics Replacement Monitor/ Infant Optics Monitor Only, Infant Optics DXR 8 Pro Replacement Screen/Monitor, Additional Monitor for AXVUE Video Baby Monitor E632, Babysense Video Baby Monitor Replacement Monitor. We are committed to stand behind our brand. But its not a deal-breaker and the Infant Optics DXR-8 makes up for that with other features. I let them know about the c-section date and immediate need for a resolution in my first communications. If you have any questions, you can reach me at ashley.d@motherhoodhq.com. Heres everything that will be included in the Infant Optics DXR-8 package: You can buy the Infant Optics DXR-8 on Amazon (check price). 5.0 5.0. safety. If the item details above arent accurate or complete, we want to know about it. We actually used the Smart Sock, which is a sock that reads heart rate and oxygen levels, with Ellie up until she was about six months old. This is becoming a standard in other models, which we appreciate to smooth our babies while we walk out of their bedrooms. Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com Infant Optics' customer service support is excellent! My camera came with a defect in picture module which was all in grain. Infant Optics shipping fee is $6. : How do you console a crying baby? Results in louder volume and crisper audio quality. You will need to plug it at night to recharge while you sleep however as the battery takes about 7 hours of charging to be full. If a fuzzy audio monitor is not good enough, then you might want to check out this video, audio, and temperature monitoring device. We welcome your feedback. Remote pan, tilt and zoom: If several customers are complaining that the customer support is not helpful, stay away from that brand. Enjoy reading our tips and recommendations. To increase signal range, place the monitor unit and camera unit where the least number of walls and ceilings are for the signal to pass through. Motherhood HQ is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Sign up to receive our free weekly newsletter. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. BBB Business Profiles are subject to change at any time. The Infant Optics DXR-8 is the overall best radio baby monitor of 2019. Infant Optics customer service support is excellent! If your monitor is out of warranty, you can still purchase Infant Optics DXR-8 monitor only on Amazon, Walmart, Target, or any other store close to you. Date First . Owlet recently introduced a video monitor, and even though it does use Wi-Fi, I might have considered getting it if it had been out when we bought Ellie's monitor. Trusted by over 1 million satisfied parents. Wide angle camera with interchangeable lens. When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. The audio will remain on. The add-on cameras are sold separately (you can buy them here on Amazon). Before you decide to purchase another battery, do the following: (1) Fully charge the Infant Optics battery, (2) Remove the battery cover, (3) Leave the battery unplugged for up to 1 hour then (4) turn it back on. Disability Customer Support Clinic Customer Service Best Sellers Amazon Basics New Releases Prime Today's Deals Music Books Registry Fashion Amazon Home One Medical Gift Cards Pharmacy Toys & Games Sell Coupons Automotive Computers Find a Gift . The Infant Optics DXR-8 was released a couple of years ago, the latest model is the Infant Optics DXR-8 Pro check out our full review. Other non-wifi baby monitors that have 5-inch display units include Eufy Spaceview which currently do not have an extra monitor available for sale. As a new mom, I felt like I was hardwired to be with her 24/7. The Infant Optics DXR-8 is aimed at parents who want to remotely monitor their infant. All this for a price that is excellent compared to some of the other models that weve tested. Baby Gear Essentials is supported by readers purchasing products that we review. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. Email us at reviews@businessinsider.com. Even though I didn't want a monitor that had an Internet connection in the first place, there are some really cool features that Wi-Fi-enabled monitors offer like being able to check in on the baby via an app when you're away at work. The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. But, if you prefer something simple that just works out of the box, the Infant Optics DXR-8 is still a great option. When it launched, it came well ahead of its competitors in our tests. Hi there! Product Details Pan, tilt, zoom, and room temperature features are great. The $300 Nanit Smart Video Baby Monitor is a popular and highly recommended option that does use Wi-Fi, but it's definitely on the pricier side. All you need is to contact them and follow these steps. If you want to the video to display and shut off after some time, you can choose to have it go off after 3 or 5 minutes and still hear audio from your baby. It also has a very large video screen that is so easy to see and it has a very long battery life. That's why we focus on safety and security in all of our reviews. The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. This is one of the disadvantages of Infant Optics as it does not allow you to view your baby videos if you are more than 460 feet away. It does not use AA or AAA batteries common with audio baby monitors such as VTech. 110v-240v compatible. We reached out to Infant Optics to inquire how to fix the monitor signal going out of range and disconnecting every time and below are some helpful solutions you can try to fix the signal coverage issue; If you keep getting the out of signal coverage warning on your Infant Optics screen, consider following these manufacturer-provided troubleshooting options: While the distance between the Camera and Infant Opticss screen is a factor in the signal coverage being lost, parents have reported losing signals even when it is within the acceptable transmission range. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. If the microphone of your Infant Optics DXR 8 is not working, it may be because you are moving around either the microphone. Parents have heaped praises on Infant Optics for replacing units that were out of warranty. If our team thinks the partnership is a good fit, we will be in touch. The video below shows you how you can change the Summer Infant screen: Babysense video baby monitor has an additional parent unit or replacement monitor that for its V24US brands. Hi there! I never need that kind of stuff e.g. The fewer obstacles between the camera unit and monitor unit, the better the reception will be. It's very big bright screen easy to see the video and you can even zoom and you can even change the camera angle of whichever way you want to look at it. We don't have any of the add-on features like extra cameras or battery packs, or wide-angle or optical-zoom lenses because we don't currently have a need for them, but having extra cameras for multiple children or different rooms in your home could be useful. Infant Optics has an estimated web sales of $1M-$5M. Products . Check our full guide on how to pick the monitor thats best for you to see the pros and cons of each model. Far from itmy customer service experience from ********************** ranks among the worst Ive had with any company. In our tests, the Infant Optics DXR-8 did particularly well with keeping the noise level down when panning or tilting the camera. When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. Alongside is the Infant Optics monitor replacement battery. Check to make sure the sound is not muted or sound volume is all the way down, turned to low. If you have Infant Optics DXR 8 Pro, your warranty is longer (up to 36 months) and you can get a replacement for free. There hasnt been a recall of Infant Optics baby monitors as of June 2019 and. You can also purchase replacement screens for both Infant Optics DXR 8 and Infant Optics DXR 8 Pro for about $99 and $135, respectively on Amazon. I did some online research and saw many positive reviews. The Infant Optics DXR-8 has been a top-selling baby monitor online for several years. Connect the Camera Power Adapter to the Camera Unit. When the receiver loses signal or the battery is dying, it will continually beep to wake you up or alert you. Wi-Fi also makes it very easy to see the pros and cons of each.... 8 first before considering a replacement the customer service will guide you on how claim! Makes up for consumer news, tips and giveaways from ConsumerAffairs am very happy that I chose this.... Signal goes out if there are too many walls between the two once, agree... View of your Infant Optics DXR-8 is still a great option my camera came with a defect in module! Dont understand the cost speak to your baby through the monitor thats best for you to see one! A recall of Infant Optics DXR 8 Pro also has a very large video that! Came with a defect in picture module which was all in grain baby of... 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