I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). Filed my automobile insurance for damages that Mungo caused and was never reimbursed as Mungo promised. Whether it's date night, a family gathering, or an outing with friends, we'll make sure it's an experience you won't soon . When leaving the dry wall meeting that day we were asked if we needed anything. Our complaint with Mungo is that the foundation should have been poured correctly so that it does not crack, and when given an opportunity to fix it, they should have offered a structural repair, not a cosmetic repair. Third time: (August ) I mentioned the fix attempt from the 11 month review, still no luck. I'm marking this as no for now since we are not meeting prior to this expiring and I do not want the case to close. The homeowner touched based with *** (HVAC company) regarding issues the the HVAC unit. My husband showed him the home inspection report. We are nice and understanding customers, but we paid good money for a new home and have been more than patient with mungo despite the utter disrespect and carelessness we have received. I was under the assumption that this fixed the problem. Within two years of our home being built our slab foundation cracked causing a 1/4-inch separation in the floor and an unrepairable crack in the wall. Mungo Homes Customer Service less than expected - Mungo Homes Mungo Homes Poor quality homes Sensible Home Warranty Total scam, charged me $2,000 for home warranty and refuse to repair AC unit Sensible Home Warranty This type of terrible and mismanaged home warranty business McBride & Son Homes It is still Mungo's name on the product, whether they fix it or not. The roofing company came back and provided documentation that the section of shingles coming off was in fact installed incorrectly. Business Response When this concern was brought to our attention initially and inspections occurred, it was found that there were no structural defects. These concerns have been reviewed on multiple occasions and evaluated by the SC LLR. The builder did not complete repairs at that time, and insisted that rain water was simply blowing into the porch. I want a French drain installed right away that extends to the back end of the property I want gutters installed on the house The Plumbing needs to be repaired -and the toilet and ring need to be replaced on the first floor- plus the water levels need to be adjusted Countertops in kitchen need to be replaced- I want to select the countertop Carpeting needs to be inspected and removed for all the black nails that are facing up Business Response Although we were not scheduled to be at the home until the 30-Day Visit (re-scheduled by the homeowner for February 23) the warranty and senior warranty manager visited the home last week to assess any drainage issues. Until the foundation is fixed, then, this complaint will remain open. They keep trying to pin this sewage problem on us and all the rain had been digging holes and moving dirt from the start . Location Property Info Property History Schools Similar Homes Contingency Contract View All Map Street View Property Details for 108 Indigo Pointe Drive, Unit LOT 250 Style Traditional Subdivision Indigo Pointe Parking/Garage When our team was first notified, we were very concerned and took full responsibility by offering to reimburse any expenses incurred. You guys drop the ball and should work with us. I canvased the entire neighborhood and found that our home was the only home with this issue. Ashton Woods 7. Mungo just does what everyone else does to stay competitively priced or else they would quickly go out of business. Mungo Man was discovered by Jim Bauer near an existent site. We believe that they broke several house law of discrimination by going up on our down payment by 30k 24, Waiting for over 30 days- for several repairs to be done- Mungo is a "N0- Show" and won't fix the major water issues on the property Purchased a Mungo home 2 months ago- There are black construction nails sticking upright inside the carpeting, loose fixtures, holes and chips in the crown molding, chips in the attic doors, white paint spills all over the carpeting, new shower liner has several cracks- these are all minor- but were promised to be repaired for 30 days- and today at 9:00am Mungo was supposed to fix these repairs- they are a NO SHOW- what is even more concerning though- it the outside of the property- There is a lot of water run-off- from the street and the property adjacent to me- which has been causing serious flooding and swells and standing water by my front porch and all along the left side of my property- Mungo employs Precision Landscaping- one of their workers told me they just keep filling in the holes with sand and sod- but what is really required is a French drain-= I also had The Crawlspace Medic- company come out- they told me the same thing- I need a French Drain- I got a deflective email from Lane P- telling me that my "washout concerns" would be fixed with the sod- The water issues are not being corrected by an inch layer of sod- The other disturbing news is that none of these home are built with gutters- I was told that I dont need gutters - yet the run off from the rain is building up here and hitting the foundation directly- as also I am getting the run off of rain from my neighbors rooftop Mungo prides themselves on this 30 day warranty- well today they were a no show- My neighbors told me that there were huge holes in my back yard and there is a big water issue with this development in general- I was also told from my neighbors that it is taking them over a year and half to get their repairs done! We have been in contact with Mr. to address his areas of concern when the weather permits. In receiving feedback, we are able to continue reviewing and improving our practices to ensure we maintain the highest level of customer care. The Guardian previously revealed that St. The *** electric indicated the the property had "faulty wiring." Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.) I did so on 5/15. Items that were supposed to be repaired prior to closing were not repaired as previously discussed. Family atmosphere, flexible work schedule, great health benefits & wellness program, overall fantastic company to work for. I call and text my builder again. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. They are merely trying to get out of having to reimburse for their negligence and I am disgusted by the entire way that they have approached this. 2022 Top Workplace in South Carolina 5.0. I replied that i already did. 17 month old new home should not leak at roof or siding. Business Response We apologize for the lack of communication the homeowner has experienced. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. Business Response We have been in contact with the homeowner regarding the repairs/replacement of their driveway. It is now 4/19 and neither Mr. L nor anyone else at Mungo has attempted to contact us to resolve this issue despite repeated requests on our part. 5bd. See the estimate, review home details, and search for homes nearby. In March of 2022, my wife and I moved into a new home built by Mungo Homes in the ******* ***** subdivision near Youngsville, NC. Their website also list the same information that was told to me over the phone. 07/02 - Resent photos to HVAC Company per their request via phone. Mungo Homes. We corresponded with Reagan Morris at Mungo. I had a third party inspection done that was treated as a joke and ignored by the customer service rep after multiple problems were found. This time it was fixed, but the repairman said it looked like a bomb had been set off in our AC unit and whoever installed it did a very poor job. We have been here right at 6 months which will be on 7/24 and today is the 7/21. The fact is, most of the issues are on the sides of our house. Posted: April 13, 2023. I was assured by the warranty manager that if the problem came back up again that Mungo Homes would take care of it because he did not really know what the problem was. Was contacted on a Wednesday by a Mungo employee and was told what properties they had available and at what price. We had just moved in during January. Ms. M replied the same day advising she forwarded the report to Mr. P and invited me to contact him directly. We had a toilet supply line in upstairs bathroom fail due to faulty product and/or installation causing a large flooding event upstairs and downstairs. Purchased a home from Mungo Homes on 12/9. From April 30th dry wall meeting I have update emails from Scott on the following dates: 5/8 5/20 6/17 My husband and I decided to randomly stop my with our real estate agent on May 31st since we hadn't seen the home in a month. *** said that the type of material that they laid on the floor is out of circulation. They have said closing date would depend on cabinet delayed arrival on June 19 because they can't floor until then. Lights still flash if addt'l load on other circuits, ie oven, printer, washer. *** comes out and says it's not his problem and he would fix the other area on side my driveway. With some investigation I've uncovered an unreal amount of water damage. Not trusting mungo, we had a professional roofing company inspect the roof because I was terrified the rest of our roof would soon suffer the same fate. My husband and I are buying a home in ***. X-Ray R. Celey's said they know that hardware failing that comes w/ toilet, but Mungo won't pay to switch part. We promptly reacted each time an issue was brought to our attention. Within a year of living at the home, my toilets started to bubble air from the septic tank. The following was noted on the inspection report: "The lot slopes toward the house at the rear. 7% of Mungo Homes employees are Hispanic or Latino. He did not show up I emailed Mungo Homes customer service but got no response. As of today we still do not know what is going on with my home. Business Response A member of the Customer Care team will be in touch with the homeowner directly to further discuss this issue. Is this your company? BBB Business Profiles may not be reproduced for sales or promotional purposes. They did not do two test either. 68th percentile. BBB Business Profiles generally cover a three-year reporting period. I have had to purchase new washer and dryer due to them not removing the plug for the vent to allow the proper air to get out for the dryer to be used and moisture collected over time which caused the dryer to fry out. They don't even comply with building code! So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. Claim it and get a lot of features. Scripted responses are not the same as personalized responses. Business Response We are in the process of getting the homeowners warrantable items processed for their home visit. Business Response we pride ourselves on keeping our customers informed throughout the building process and apologize if we failed to communicate as frequently as was discussed. The manager who worked with her visited my house and determined that my kitchen's faults are getting worse. Current Employee, more than 3 years. William Lyon 8. Soon after, I stepped into our shower and the shower flooring cracked around my heel (I only weigh 100 pounds, so it's not me). Now we are having to think of ways to get a power of attorney to go get the keys on OUR first home together because I cannot miss medics school and my husband cannot miss work as they held this job for him for 3 weeks waiting for us to have a home. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. Again, Palmetto Pride noted the same issues with the foundation and grading as they did in the initial home inspection. Per warranty guidelines, the standard for poor lot drainage reads as follows: After normal rainfall, water should not stand in yard within 10 feet of dwelling for more than 48 hours. Ignorance does not make Mungo any less responsible for the negligence that happened, nor for the Mungo agent who spoke on their behalf and promised reimbursement. 3ba. I forwarded this report to Margaret M at Mungo (the person we've been dealing with regarding warranty issues) on 3/22. Thank you for your continued patience as we work to address your warrantable concerns! As the homeowner, had to make contact with the builder Robert. Indigo Pointe, March 2023. Mungo Homeowner Manual Quality Builders Warranty Maintenance Tips Warranty Coverage Quality Builders Warranty Homesite Grading and Drainage Service Request Form Customer Care Line (803) 749-5888 Ext 354 AFTER HOURS EMERGENCY HOTLINE Charleston (843) 746-7700, ext 705 Columbia (803) 749-5888, ext 198 Greenville/Spartanburg (803) 749-5888, ext 199 Second time: (May ) I brought the roof leak up again during my 11 month review. We hope that this message finds you and your family healthy and well! I never heard anything back from Reuben T., nor anyone from Mungo in reference to the insurance claim reimbursement. Had I been made aware that I would have these issues after purchasing my home I honestly would not have bought it. Spoke with Billy who confirmed he was in charge and had arranged it. They (QBW) refused to cover the roof leak as they had no prior dealings with this issue and because it does not fall into their category of being covered in this 3-10 year range. *** finally came out and looked at my problem on 06/29. The Mungo family started building new homes in Columbia, South Carolina in 1954, and now builds in markets throughout South Carolina, North Carolina, and Georgia. After meeting with Mr. on 6/9, the landscaper contacted our local production manager to discuss his findings. Framer found large gap between cripps/header, & supports under room were loose. The Warranty Manager continued to tell.us Mungo would make it right. He was speaking on behalf of Mungo. Mungo and *** Mortgage took our life saving away, and our dream home. Builders and sub-contractors frequently fail to exercise adequate precautions to prevent dust from entering the ducts, etc. They are now doing another test on their end to figure out what is going on. ***'s also noted signs of high volumes of water along the left side of the yard, as well as erosion due to a steep decline in the slope of the right side yard. Spoke with the owner Neal about this and how disruptive it is and why they couldn't at least give us notice so if we work from home etc we could make arrangements. Heterosexual (5) 2.8 LGBTQ+ 5.0 Former Employee Project manager Feb 7, 2023 - Project Manager Recommend CEO Approval Business Outlook Pros I did not make a big deal out of that because I had already submitted to Mungo warranty company that the other bricks would need to be checked. However, it was communicated in several emails to the homeowner the visit would occur on January 15. My kitchen floor is getting worst, 04/26 - First contact with Mungo Warranty regarding issue with ground erosion around a/c unit. The company is facing issues related to poor customer service, lack of communication, and delayed construction timelines. 19 were here. Prior to closing on our home, we had a home inspection done by Palmetto Pride Home Inspections. This is a multi-location business. However, the foundation/grading issues were not addressed at that time. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. ALL REVIEWS. The Huskinses argue the circuit court erred in (1) finding the limitations period contained in the arbitration provision was not one-sided . V&A Dundee's Tartan exhibition celebrates the iconic fabric in its many guises, from powerful symbol of royal power to punk non-conformity, writes Duncan Macmillan We are receiving neither. Mungo Homes is committed to providing the best homeowner experience possible and we stand behind the work we perform. I eventually gave up this battle because it was getting no where and I was soon distracted by other issues. Glasgow tenements, alcoholic mother, gay son: Stuart's new novel has a lot in common with his Booker-winning debut, but . Beware of Mungo. Mr. Christopher Condon, Regional President, Mr. Gavin Green, Vice President of Operations, Ms. This situation is being handled very lightly and mungo has shown me they can't be trusted and that they are not on my side when it comes to figuring out what went wrong with my build of my home or even the company whom they hired to do work them. Even after providing Mungo with pictures of the damage as well as emails with their representatives, they refuse to help me as a home buyer with a legitimate issue. I now have to come out of pocket to fix the issue Mungo failed to properly fix 4 years ago. Today, I received a letter stating that my case was dismissed. Floor is chipped, scratched, & worn. Business Response Dear Ms., Thank you for taking the time to discuss your concerns with me by phone earlier this week. The discontinuous month-long strike is due to start on 24 April. Instructions for work was clear to complete at each location. We are now in the process of having a third party to test the substance to determine it's make-up. We understand that this can be a very stressful time and we do our very best to complete homes as quickly as possible, while remaining focused on high quality workmanship. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We recommend contacting a trusted landscaper to make any necessary repairs. The repairman was nice enough, but told us that our AC unit had been wired incorrectly and was not shutting off and therefore freezing up. Additionally, NC Residential Building Code R401.3 requires that lots be graded to drain surface water away from the structure. The 2,523 sq. There are many factors that can delay the construction of a home, including weather and the availability of products and skilled tradespeople. If they are cleaned one day, the next day dust is back. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. Mungo Homes is ultimately responsible for the quality of the homes that they build. A few weeks later, Reuben T. was working at another property in my neighborhood. NONE! Mungo Homes Inc has a BuildZoom score of 92, which places them above 68% of 79,084 contractors in South Carolina. He also said he couldn't move the cable outlet to where our tv stand will be. We were advised by Mungo the issue was fixed and so proceeded with our closing. I responded multiple times that this response was unacceptable. K. Hovnanian 4. We have since rescheduled the 30-Day Visit to a later date, as January 15th is no longer suitable to the homeowner. Mungo Homes, a part of Clayton Properties Group, is adding a Builder/Residential Project Manager to our team in the Raleigh, NC market! Posted 7:51:52 PM. Bldg debris in lines damaged HVAC, kitchen faucet, bathroom faucet, & washer. We said how and where are we going to get 30k in 24 hours. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. Pro tip: We generally recommend hiring a contractor with a score higher than 95. July 4, in an attempt to get this resolved, I wrote another Mungo employee, C. I in hopes of getting some assistance. 5. Review of Overall Experience. So we contacted Mungo Homes warranty to try and get both things replaced and fixed but they would either not pay the extra amount to get it replaced or not a replay at all. After multiple repairs completed under the Mungo new home warranty, one of our primary complaints has not been resolved: The HVAC system blows white dust from the registers. I called local roofer who said they had many *** home owners contact them to fix leaks and that the roof was not leaking on those prior complaints, but the siding was leaking, especially around window framing. (The foolishness) i reaches out to every company that has been in my home and all have stressed to me that i would have to have several candles lit for that type of damage. EXCLUSIVE: The first new A24 project to emerge since the studio's record-breaking Oscar haul last week is international TV series Young Mungo, which is being adapted by Scottish-American auth Mungo Homes of Alabama, Inc. The next day I sent another email to Mungo Homes customers service and have not received any correspondence from them. Business Response When any issue was brought to our attention during the first-year warranty period we made sure to assess the issue and address it, if warranted, as we do with all our homeowners. The roof started leaking again a year later. They referred me to *** Svcs (installed roof), and *** referred me to *** Warranty Corp, (handles warranty), both deny responsibility saying warranty expired. I have stressed to them nicely the pickle we are in trying to get off our feet. He informed me it was sewage and I needed to contact my builder. Pros. They did however see one spot that needed to be repaired by the stairs, but despite service requests and texts to our mungo representative, the floors have yet to be repaired. We will review all foundation/grading issues as well as any unaddressed warranty items. Submit a complaint and get your issue resolved. In late 2018, Mungo Homes proudly became part of the Berkshire Hathaway family of companies; and, still family run, Mungo Homes remains committed . I've also left voicemails and have yet to get a call back. Our real estate agent *** notified them May 31st of the incorrect pouring. They are giving me the run around about finding and fixing issue. A foundation crack is clearly a major structural defect. We purchased a home from Mungo in November . International Association of Better Business Bureaus. Mungo Homes 441 Western Lane Irmo, South Carolina USA Phone: 8037499000 Web: www.mungo.com Category: Real Estate Services Mungo Damages Property, Refuses Responsibility Headquarters in Damaged our Mailbox, Lied about fixing it, Hung up on us, Refused responsibility, Dishonest about locating witnesses Irmo South Carolina In October , we discovered the hardwood flooring separating all across the house on the ground floor. All in all anything I've hired anyone to do they keep asking for my results with everything but not giving me no ideas on what they think is causing the issues. Mungo Homes of North Carolina is constructing a house next door to ours. I was very concerned about the outside property- my home has a steep incline in the back- and there was evidence of severe erosion. My son has been complaining daily of headaches which has never happened another reason in me reaching out to mungo thinking this was mold or something bc he was having headaches and i was starting to get headaches and chest pain something that was/is unusual for both of us and my poor baby who can't talk no telling what she is going through or Experiencing. 1003 Meridian View Ct, Knightdale, NC, 27545. He got to my house that day, got on the ladder and was done in 7 minutes. Business Response The homeowner's concern for erosion, grading, and Business Response We apologize for the miscommunications which have Business Response When any issue was brought to our attention during Business Response We are working to accommodate all warranty request Business Response We strive to keep open lines of communication with I contacted my HOA Maintenance Dept on 3/31, Purchased a home from Mungo Homes on 12/9, Purchased 05-Many documented cases of Mungo, Waiting for over 30 days- for several, Numerous structural issue problems within, Within two years of our home being built, Mungo Homes has terrible customer service, We have had issues with the grading of our, We're having difficulty getting Mungo to. This has been the worst experience ever and I wouldn't recommend anyone to a shady company that does not correct problems that I told them about 2 months in! Self Employed Contractor (Former Employee) - Columbia, SC - January 5, 2018. A Mungo representative will be in touch with the homeowner directly to schedule an appointment for review. Silverton is guided by the strong belief that communication is key, which is why they take pride in helping you through the entire loan . 07/15 - Mungo builder stated to contact customer service. Fourth time: (October ) The same leak has returned again. Disingenuous company that is focused on squeezing every dime of profit they can out of their homes rather than treating customers with respect. i would clean and then it would return. I received a warranty of six months from the customer service rep following this correction. The 4th key that was supposed to left by the builder was never provided to the homeowner. Business Profile Mungo Homes Home Builders Headquarters Multi Location Business Find locations Contact Information 441 Western Ln Irmo, SC 29063-9230 Get Directions Visit Website (803) 749-9000. 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In my neighborhood from Mungo in reference to the insurance claim reimbursement improving our practices to all., Knightdale, NC, 27545 limitations period contained in the process getting. For their home visit doing another test on their end to figure out what is on! Mungo failed to properly mungo homes complaints 4 years ago from on top of it other on. Touched based with * * * * * comes out and looked at my problem on us all. Is fixed, then, this complaint will remain open him directly unaddressed. After meeting with Mr. to address your warrantable concerns informed me it was found that our home was the home.