If you are seeing the RED light that means that the unit needs to be reset. With the base station unpowered, connect via a micro-B USB cable to your PC. Please unplug and then replug the base station with the red blinking indicator light. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . Doesnt mean it will stop us. Do it in the same order - motor, metal bracket, top PCB, main PCB. Sent it in for RMA and got a few days later a new Basestation. You check SteamVR and see that one of the base stations is not tracking. But now that I have tried the room setup (Steam VR) I have effectively made it to where I cant play because I can not set up a full room anymore with just one base station. Archived post. An independent and unofficial VR subreddit. If I start the update process it complets sucsessfully, but the headset is still blinking red. After three months of use, red light, dead station. I had faulty controller from the very beginning and it took 2 weeks to finally get "we will replace your controller". I had this, newly bought base station just around one week old I hadnt even launched steam vr in that week, came to play a few days later and it was blinking red, sad that they seem to just commit suicide with no clear reason without even being touched. Is there any way to fix this? these files are stored on your computer in the path. There is no simple way of replacing laser, But if you have a donor base station with a working laser, you dont need to take it out, just take the whole case from the donor and start assembly, The part with a laser separated from the motor and mirror system. I tried updating and the red blinking light came back, i followed this process again and it works again, so dont update it. As if xbox 360 red ring of death wasn't enough now its coming to virtual reality aha. Video card is a ASUS GeForce GTX 1080 8GB. Same here, just got the Index kit and already one of the base station is blinking red. Not what I expected from a 1000+ euro VR kit.. I am disappointed with the quality of the station. It seems support of steam is sometimes hit or miss. It would be interesting to know what the issue/issues they are having with these base stations. A place to stay informed and up-to-date about the Valve Index and compatible games. Not the cleanest job done with removing glass (tools used - knife and pliers). i followed these and it fixed the light tracker. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Of course you will have to ship your broken station first, they will evaluate and then send you a replacement, which might take days if not weeks. Taking it further apart is straightforward. Please provide us with your email address so we can communicate with you. Dim green when the base station is on standby Purple when the base stations are trying to sync Blinking purple when syncing is blocked. It will require a replacement. Press J to jump to the feed. Now you have access to the screws holding the main internals. Check the channels. So frustrating :(, Very similar to mine, they'll RMA it just give them time (i know, it sucks), I think they have about 100x more tickets than staff at the moment. Add a third base station to cover a tricky spot in your room. Index HMD: Inside visor on left side, underneath face gasket. On steam vr i get a message that one of the trackers are out of date. A blinking amber light indicates that your Base Station is trying to connect to the network, but that it is not currently operational. Power cycle the link box Step 1: Shut down SteamVR. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You can find the files under your SteamVR install directory. When I turn on Steam after a restart, it does turn green for a second and then then goes to blinking red. Drop files here to attach them to your request. 4 screws are holding main circuit board in place. Glass isnt really glass, it is plastic and it can bend, just apply a bit of pressure in the middle of it and you can feel it bending. Press question mark to learn the rest of the keyboard shortcuts. If it is flashing red that means it couldn't automatically fix it and I'll need to look at the unit to work out why. Greetings! Just assemble it back and dont forget the plastic holder. This ensures the highest resolution (sub-millimeter) experiences across all postures and actions without fear of occlusion. These usually require the device to have to be sent in for repair. If you need even more space, add a fourth base station to expand your play area up to 10x10 meters. If you had a friend with a valve index I'd say to try his cable but that's probably hard. can you help? It's easy! No LED The Base Station is not receiving power. No issues with packaging, expected to be an open box. Disconnect your base station from the power. The glass can also be placed back and glued on the edges. Up to four base stations, up 10m x 10m playspace, 12V, compatible with existing HTC Vive power supply. What should i do now?? Plus SCALPERS are making getting a replacement $400+. Valve Index Base Station Note: You should be opted into the most recent SteamVR [beta] branch before upgrading firmware to ensure you are installing the most up-to-date image. Even on new year's day they responded very quickly, and best of all, sent me a replacement base station even before I sent the broken one back! You can reboot the headset from Steam VR ( Devices > Restart headset) or unplug/replug the breakaway connector to get out of this state. In my understanding the goal of the glass cover is to protect the internals of the device from dust and to hide internals so you could put it in your living room without your significant other complaining that it is ugly and it ruins the design of the room. Ticket in for 3 days so far, no response. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration. C:\Program Files (x86)\Steam\steamapps\common\SteamVR\tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0. Green means it succeeded. The fix has worked successfully for several users, so we shipped the required files in the latest beta. I'm not too sure, I'd assume the 2.0s are better overall for tracking buts that's just a guess. That is why I keep two spare base stations around. Step 2: Wait for the reboot to complete. But if i unpluged good one it looks like it tracking still well. However the firmware is: Once it is confirmed working you can add back the other base. I'd like to buy 4 of them and use them to self-repair. here is the support page for the Base Stations, This topic is solved, seems to be hardwarfailure and it'll be replaced tomorrow. dude I just had the same thing happen to me. They always sent new hardware before i sent back the old one. If the base stations have trouble wirelessly syncing with each other, there might be an obstruction in your play area. You are still able to connect power and see which lights turn on and if the motor spins. You'll need to attach the sync cable. is there anything setup wise you can do before i have to return for warranty repair, its 8 months old. My Index literally never works after a boot up. VIVE 2.0 / Index: - You could set 16 different channels for VIVE 2.0 or Index base station. For the Valve version things get more complex. Note: This is ONLY to be used to report spam, advertising, and problematic (harassment, fighting, or rude) posts. There are no user-side fixes for mechanical failures on base stations. If it is flashing red that means it couldnt automatically fix it and Ill need to look at the unit to work out why. Again steam support is quick with their response. I also have a Rift CV1 but it's not hooked up. Try the following methods to troubleshoot the issue: Turn the base station off and on again. Has anybody experienced this issue and resolved it? I had to send them the log report and serial number and such. Lhun 2.72K subscribers Subscribe 4.4K views 2 years ago So if you get very, very lucky, hold down the power. "Headset Disconnected" and headset lights ultimately turn red. I had the exact same experience with the Steam support. Found out it is basically the blinking red light of death. Finally 4 last screws are holding the motor close to the laser, they need to go too. Were you able to resolve the problem or did you need to get an RMA? ago One of my Index basestations 2.0 is blinking red constantly for a week now. . One day you start your VR system and you notice that tracking got worse in some areas of the playspace. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. Vive versions are identified by having a sync 3.5 mm port in the back and glass going to the sides of the device. I had this issue and I unplugged and replugged the breakaway section of the cable and that fixed it for me. Check my post history of you're interested. I submitted a ticket through Steam Support. Reconnecting the headset doesnt help, repositioning the base station doesnt work. I just got the same issue, Vive Pro + 3 Valve Index 2.0 Curved Base Stations + Valve Index Controllers. They sent me a new base station with no issues. Genuine Valve Index Part Lifetime Guarantee $29.99 View Valve Index Headset Face Gasket Replace a worn or damaged face cushion gasket for a Valve Index Headset. Ye ye same here, they told me they only want the base station and I should keep the mount and power supply. Now I have two base stations that not working and blinking red, as a technician I'm interested in fixing it myself. It is not detecting on steamvr anymore, My other base station however works just fine. It seems like there is not current soultion to this problem, there was a similar problem with the Vive and it looks like they were defective lighthouses that were replaced. I just received my Index today and believe I'm having the same issue. Sadly valves quality control especially in terms of base stations leaves alot to be desired for the price of the whole kit or items in general. Or just use black electric tape to tape it on the edges. I have a red light blinking issue with one of my Index base stations, so i can understand your disappointment. Identify which revision of the Base Station 2.0 you have. I have been very careful with it and the base stations and I got off vr last night and looked at my base station and it was flashing red, I unplugged it and replugged it back in and it went from blue to green and then back to red. Of course the most common reason it has a red light is because it's not functioning and needs to be RMAd, but, in some cases it also means it has an update waiting, so see if you can update it. Now point it at the blinking red base station. Copy over onto the drive the lighthouse_tx_htc_2_0-calibration-rescue-244.bin file. Updated to SteamVR Beta and reinstalled firmware, Reset the "Remove All SteamVR USB Devices" option, Restarted the headset about 50 times and get the same results. Also unplugged and reset the breakaway section multiple times. Unit stunned fine, tracks perfectly. The functional unit will have a splotch of IR light from the laser, and the broken one will not. I was able to play the Index for about an hour until the screen went Grey, then black, and has never turned on again. So now I have a $1600 paper weight after only two months. Have to say had the same experience, purchased on Jan 8th 2020, one base station failed on Jan 27th, support ticket was updated and new one shipped today before I've even printed RMAs and shipped the old one back. Two days after I got my replacement back the second one went out, started flashing red. Try swapping your other Base Station to the same power outlet to test whether the device or the outlet is at fault. New comments cannot be posted and votes cannot be cast. I put in my support ticket on 6/28 and although they have responded with troubleshooting, I am still waiting on an RMA. Wow. Helpful Report abuse Over a month total with a faulty controller where my experience was crap and almost 2 weeks without a controller so basically my headset is not usable. You need to be a member in order to leave a comment. It took some time to get here, but it did. The second day of use I had one base station flash red. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks @valve for the GREAT and FAST support (didnt even take two hours). I know it maybe risky but I didn't mind breaking them as long as I can learn something from it. . Blue or blinking blue when the base station is waiting to stabilize. Create an account to follow your favorite communities and start taking part in conversations. Blinking Red: Low battery - charge your controllers by plugging them into an outlet with the included micro-USB cord and power adapter. I has a lot of broken BaseStation 2.0 units with blinking red LEDs. To fix this, you can try the following. I just got the index kit a week or two ago. Just happened to me too after 1 week. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fixed lasers sweep 100 times a second to track photonic sensors on the headset and controllers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Blinking red = hardware failure. OH NO! Unplugged every single video cable on the headset itself and in the back of the comp. Check your screen display is extended or single display or dublicated. 2.Pitool setting: Step 2: Unplug the. Why people are writing solutions like that without making it clear first that it works ONLY on the lighthouses v1.0? That's the IR laser hitting your camera. Locate the plastic holder, to remove it, use a screwdriver to push it out of the socket on the top, then it will be able to get it out. I spoke to customer service and i was scared i would send it back but they helped resolve it, so i figure i would place this here in case someone has the same issue and needs help resolving it.. The Valve base station has only a micro USB port in the back and a power connector. Not the connection to the PC or the headset but the breakaway bit just before it connects to the PC. A solid or flashing red light on a 2.0 base station usually indicates that there is a mechanical problem within the station. Vive Pro 2 full kit have only had for two months and one of the Valve 2.o Base stations gave me the light, followed all of the procedures recommended. When I disassembled one of them and replaced the Laser Diode(850nm 5mW), the red LED disappeared. Valve Corporation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please click "Contact Steam Support" below to get help. How are you attempting to contact hardware support? Same here. I just don't know how to feel or what to do. You peek at a base station and see a blinking red light. Is it your first hmd and what gpu do u have? As such, each base station needs to be on a different channel and . Derek hodgkissFebruary 5, 2021 in VIVE & VIVE Pro, I have one red blinking light one of my base stations, its connected to steam VR and will identify itself so its connected via blue tooth . Although yours is probably a much greater magnitude since it's the actual headset TheSambassador 4 yr. ago Only other thing to try, if you can, should be testing on another computer. calzone1999 5 mo. Take your cellphone camera, turn off the lights and point it at the working base station. Blue when the base station is waiting to stabilize. i did it until step 7 and didn't flash green nor red. Reconnecting the headset doesnt help, repositioning the base station doesnt work. Immediately fast red blinking light and no sound of the motor - it means that either one of the circuits is dead or the motor. It had been a while since I last used my Valve Index, but after I tried to use it yesterday, I realized that one of my base stations was blinking red (so I ended up in this post while searching for potential solutions).Nothing worked for me, and even though I knew it was out of warranty (I bought the Index kit back in August 2019), I just contacted customer support anyway.To my surprise, they will sent me a replacement with no additional cost, even though they also mentioned that it's out of warranty. This is a massive bummer for the long holiday weekend. You can see that it was opened up if you look closely. Be sure not to press the mode button while powering it up this time. You will notice the antenna attached to the top of the plastic case, it is used for bluetooth communication with your headset or PC. Unplug the power again. If you still have the base station under warranty, no need to panic, this can happen, you just contact Valve/HTC support (depending where you bought it from) and they will offer you a replacement. The author of this thread has indicated that this post answers the original topic. Please try the troubleshooting steps below to correct the problem: Check that your Base Station is connected to the Internet by confirming that your network cables are plugged in securely. Can we buy laser diode assemblies in parts? The new single-rotor design provides a wider FOV and increased range. I have tried just running the one base station on its own and it will not work, just continuous red flashing LED. 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