I'm not receiving the verification code sent to my mobile device Not receiving your verification code is a common problem. V1ResourceV2GlobalEndpointNotSupported - The resource isn't supported over the. NoMatchedAuthnContextInOutputClaims - The authentication method by which the user authenticated with the service doesn't match requested authentication method. GuestUserInPendingState - The user account doesnt exist in the directory. The application requested an ID token from the authorization endpoint, but did not have ID token implicit grant enabled. MalformedDiscoveryRequest - The request is malformed. This attempt is from another country using application 'O365 Suite UX'. The authorization server doesn't support the authorization grant type. UserStrongAuthEnrollmentRequiredInterrupt - User needs to enroll for second factor authentication (interactive). Go into the app, and there should be an option like "Re-authorize account" or "Re-enable account", I think I got the menu item when i clicked on the account or went to the settings area in the app. Perform the update by deleting your old device and adding your new one. Make sure your security verification method information is accurate, especially your phone numbers. If you often have signal-related problems, we recommend you install and use theMicrosoft Authenticator appon your mobile device. Provided value for the input parameter scope '{scope}' isn't valid when requesting an access token. Application: Apple Internet Accounts Resource: Office 365 Exchange Online Client app: Mobile Apps and Desktop clients Authentication method: PTA Requirement: Primary Authentication Second error: Status: Interrupted Sign-in error code: 50074 Often, this is because a cross-cloud app was used against the wrong cloud, or the developer attempted to sign in to a tenant derived from an email address, but the domain isn't registered. Consent between first party application '{applicationId}' and first party resource '{resourceId}' must be configured via preauthorization - applications owned and operated by Microsoft must get approval from the API owner before requesting tokens for that API. Usage of the /common endpoint isn't supported for such applications created after '{time}'. This exception is thrown for blocked tenants. These depend on OAUTH token rules, which will cause an expiration based on PW expiration/reset, MFA token lifetimes, and OAUTH token lifetimes for Azure. ID must not begin with a number, so a common strategy is to prepend a string like "ID" to the string representation of a GUID. Hopefully it helps. Error 500121 - External Users I have had multiple problems with this error code - 500121 - where it's an external/guest user trying to access our tenants SharePoint / OneDrive that they have been invited to or had it shared with fbde9128-44b3-42ad-9fca-cd580f527500 b427c64a-a517-4ffb-9338-8e3748938503 Rebecca78974 2022-03-16T11:24:16 MissingTenantRealm - Azure AD was unable to determine the tenant identifier from the request. InvalidResourceServicePrincipalNotFound - The resource principal named {name} was not found in the tenant named {tenant}. Any service or component is refreshed when you restart your device. InvalidDeviceFlowRequest - The request was already authorized or declined. Error Code: 500121 Tip:If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning. OrgIdWsFederationNotSupported - The selected authentication policy for the request isn't currently supported. If you had selected the text option to complete the sign-in process, make sure that you enter the correct verification code. Browse to Azure Active Directory > Sign-ins. DebugModeEnrollTenantNotFound - The user isn't in the system. OnPremisePasswordValidationEncryptionException - The Authentication Agent is unable to decrypt password. This error is fairly common and may be returned to the application if. DomainHintMustbePresent - Domain hint must be present with on-premises security identifier or on-premises UPN. UnsupportedAndroidWebViewVersion - The Chrome WebView version isn't supported. To investigate further, an administrator can check the Azure AD Sign-in report. This error can occur because of a code defect or race condition. App passwords replace your normal password for older desktop applications that don't support two-factor verification. Please feel free to open a new issue if you have any other questions. The application can prompt the user with instruction for installing the application and adding it to Azure AD. Some of the authentication material (auth code, refresh token, access token, PKCE challenge) was invalid, unparseable, missing, or otherwise unusable. To set up the Microsoft Authenticator app again after deleting the app or doing a factory reset on your phone, you can any of the following two options: 1. If it is only Azure AD join kindly remove the device from Azure AD and try joining back then check whether you were receiving error message again. For example, id6c1c178c166d486687be4aaf5e482730 is a valid ID. If you know that you haven't set up your device or your account yet, you can follow the steps in theSet up my account for two-step verificationarticle. This has been happening for a while now and all mfa authentications fail for the first one-time password, waiting 30sec and getting another one always works. RequiredFeatureNotEnabled - The feature is disabled. SubjectMismatchesIssuer - Subject mismatches Issuer claim in the client assertion. The 1st error may be resolved with a OneDrive reset. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. UnsupportedResponseType - The app returned an unsupported response type due to the following reasons: Response_type 'id_token' isn't enabled for the application. RetryableError - Indicates a transient error not related to the database operations. DelegatedAdminBlockedDueToSuspiciousActivity - A delegated administrator was blocked from accessing the tenant due to account risk in their home tenant. TokenForItselfMissingIdenticalAppIdentifier - The application is requesting a token for itself. UserDisabled - The user account is disabled. Choose Account Settings > Account Settings. Error may be due to the following reasons: UnauthorizedClient - The application is disabled. Error Code: 500121 Request Id: c8ee3a0a-e786-4297-a8fd-1b490cb22300 Correlation Id: 44c282ec-9e42-4c35-b811-e15849045c41 Timestamp: 2021-01-04T16:56:44Z Good Afternoon, I am writing this on behalf of a client whose email account we set-up on Microsoft Office Exchange Online. MissingCustomSigningKey - This app is required to be configured with an app-specific signing key. Download the Microsoft Authenticator app again on your device. (it isn't a complex app, if the option is there it shouldn't take long to find) Proposed as answer by Manifestarium Sunday, February 10, 2019 4:08 PM It is either not configured with one, or the key has expired or isn't yet valid. BlockedByConditionalAccessOnSecurityPolicy - The tenant admin has configured a security policy that blocks this request. ChromeBrowserSsoInterruptRequired - The client is capable of obtaining an SSO token through the Windows 10 Accounts extension, but the token was not found in the request or the supplied token was expired. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. UnauthorizedClient_DoesNotMatchRequest - The application wasn't found in the directory/tenant. SignoutMessageExpired - The logout request has expired. SessionMissingMsaOAuth2RefreshToken - The session is invalid due to a missing external refresh token. Client app ID: {ID}. OAuth2 Authorization Code must be redeemed against same tenant it was acquired for (/common or /{tenant-ID} as appropriate). https://answers.microsoft.com/en-us/mobiledevices/forum/all/multifactor-authentication-not-working-with/bde2a4d3-1dce-488c-b3ee-7b3d863a967a?page=1. TenantThrottlingError - There are too many incoming requests. But I am not able to sign in . Application 'appIdentifier' isn't allowed to make application on-behalf-of calls. Error Clicking on View details shows Error Code: 500121 Cause The suggestion to this issue is to get a fiddler trace of the error occurring and looking to see if the request is actually properly formatted or not. We've put together this article to describe fixes for the most common problems. Important:If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in theAzure AD documentation. An application likely chose the wrong tenant to sign into, and the currently logged in user was prevented from doing so since they did not exist in your tenant. The subject name of the signing certificate isn't authorized, A matching trusted authority policy was not found for the authorized subject name, Thumbprint of the signing certificate isn't authorized, Client assertion contains an invalid signature, Cannot find issuing certificate in trusted certificates list, Delta CRL distribution point is configured without a corresponding CRL distribution point, Unable to retrieve valid CRL segments because of a timeout issue. Currently I have signed in using my personal id, please help me sign in through my work id using authenticator. User needs to use one of the apps from the list of approved apps to use in order to get access. This enables your verification prompts to go to the right location. The server is temporarily too busy to handle the request. It wont send the code to be authenticated. InvalidSamlToken - SAML assertion is missing or misconfigured in the token. InvalidRedirectUri - The app returned an invalid redirect URI. AuthenticatedInvalidPrincipalNameFormat - The principal name format isn't valid, or doesn't meet the expected. You sign in to your work or school account by using your user name and password. ExternalServerRetryableError - The service is temporarily unavailable. Thank you! The app will request a new login from the user. Add or remove filters and columns to filter out unnecessary information. InvalidRequestNonce - Request nonce isn't provided. DeviceAuthenticationFailed - Device authentication failed for this user. If you can't turn off two-stepverification, it could also be because of the security defaults that have been applied at the organization level. Clicking on View details shows Error Code: 500121. You might have sent your authentication request to the wrong tenant. For this situation, we recommend you use the Microsoft Authenticator app, with the option to connect to a Wi-Fi hot spot. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Although I have authenticator on my phone, I receive no request. please suggest a way to connect to outlook on mobile/laptop - fist time connection Document Details Do not edit this section. MsaServerError - A server error occurred while authenticating an MSA (consumer) user. Resource value from request: {resource}. Go to Dashboard > Users Management > Users.. Click on the user whose MFA you want to reset. 500121. 1. going to https://account.activedirectory.windowsazure.com/UserManagement/MultifactorVerification.aspx?culture=en-US&BrandContextID=O365 2. selecting the user, choosing "Manage user settings" 3. selecting "Require selected users to provide contact methods again" Create a GitHub issue or see. A unique identifier for the request that can help in diagnostics. Make sure you have a device signal and Internet connection. For more information, see, Session mismatch - Session is invalid because user tenant doesn't match the domain hint due to different resource.. ExpiredOrRevokedGrant - The refresh token has expired due to inactivity. SignoutUnknownSessionIdentifier - Sign out has failed. An admin can re-enable this account. To update your verification method, follow the steps in theAdd or change your phone numbersection of theManage your two-factor verification method settingsarticle. Both these methods function the same way. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. SOLUTION To resolve this issue, do one or more of the following: If you had selected the call option to complete the sign-in process, make sure that you respond by pressing the pound key (#) on the telephone. You could follow the next link. If this user should be able to log in, add them as a guest. [Fix] Connect to Minecraft Remote Connect URL via https //aka.ms/remoteconnect AADSTS90033: A transient error has occurred. A cloud redirect error is returned. Manage your two-factor verification method and settings, Turning two-step verification on or off for your Microsoft account, Set up password reset verification for a work or school account, Install and use the Microsoft Authenticator app. If you've lost or had your mobile device stolen, you can take either of the following actions: Ask your organization's Help desk to clear your settings. You signed in with another tab or window. The OAuth2.0 spec provides guidance on how to handle errors during authentication using the error portion of the error response. For example, an additional authentication step is required. If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. RequiredClaimIsMissing - The id_token can't be used as. A specific error message that can help a developer identify the root cause of an authentication error. ApplicationUsedIsNotAnApprovedApp - The app used isn't an approved app for Conditional Access. Authentication failed due to flow token expired. This may have occurred because the license for the mailbox has expired. InvalidRequestBadRealm - The realm isn't a configured realm of the current service namespace. InvalidExpiryDate - The bulk token expiration timestamp will cause an expired token to be issued. This error can occur because the user mis-typed their username, or isn't in the tenant. From Start, type. We are unable to issue tokens from this API version on the MSA tenant. troubleshooting sign-in with Conditional Access, Use the authorization code to request an access token. To learn more, see the troubleshooting article for error. When you restart your device, all background processes and services are ended. Turn on two-factor verification for your trusted devices by following the steps in theTurn on two-factor verificationprompts on a trusted devicesection of theManage your two-factor verification method settingsarticle. During development, this usually indicates an incorrectly setup test tenant or a typo in the name of the scope being requested. Here are some suggestions that you can try. Error Code: 500121 The message isn't valid. IdsLocked - The account is locked because the user tried to sign in too many times with an incorrect user ID or password. Client assertion failed signature validation. InvalidReplyTo - The reply address is missing, misconfigured, or doesn't match reply addresses configured for the app. Never use this field to react to an error in your code. Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016. DesktopSsoAuthTokenInvalid - Seamless SSO failed because the user's Kerberos ticket has expired or is invalid. Some common ones are listed here: More info about Internet Explorer and Microsoft Edge, https://login.microsoftonline.com/error?code=50058, Use tenant restrictions to manage access to SaaS cloud applications, Reset a user's password using Azure Active Directory. The token was issued on XXX and was inactive for a certain amount of time. Access to '{tenant}' tenant is denied. Well occasionally send you account related emails. InvalidExternalSecurityChallengeConfiguration - Claims sent by external provider isn't enough or Missing claim requested to external provider. Please try again" Error Code: 500121 Request Id: ffd712fe-f618-43f9-a889-d6ee74192f00 Correlation Id: 611034c0-111f-40f1-92ee-97c44b855261 Open File Explorer, and put the following location in the address bar: Right-click in the selected files and choose. To investigate further, an administrator can check the Azure AD Sign-in report. Contact your system administrator to find out if you are behind a proxy or firewall that is blocking this process. Read this document to find AADSTS error descriptions, fixes, and some suggested workarounds. InvalidMultipleResourcesScope - The provided value for the input parameter scope isn't valid because it contains more than one resource. Maybe you haven't set up your device yet. Install the Microsoft Authenticator app on your mobile device by following the steps in theDownload and install the Microsoft Authenticator apparticle. Invalid certificate - subject name in certificate isn't authorized. DeviceFlowAuthorizeWrongDatacenter - Wrong data center. Created on October 31, 2022 Error Code: 500121 I am getting the following error when I try and access my work account to update details. Contact the tenant admin. SelectUserAccount - This is an interrupt thrown by Azure AD, which results in UI that allows the user to select from among multiple valid SSO sessions. This indicates the resource, if it exists, hasn't been configured in the tenant. "We did not receive the expected response" error message when you try to sign in by using Azure Multi-Factor Authentication Cloud Services (Web roles/Worker roles)Azure Active DirectoryMicrosoft IntuneAzure BackupIdentity ManagementMore. Please use the /organizations or tenant-specific endpoint. The user didn't complete the MFA prompt. Apps that take a dependency on text or error code numbers will be broken over time. Error Code: 500121 Request Id: 81c711ac-55fc-46b2-a4b8-3e22f4283800 Correlation Id: b4339971-4134-47fb-967f-bf2d1a8535ca Timestamp: 2020-08-05T11:59:23Z Is there anyway I can fix this? To make application on-behalf-of calls misconfigured, or Outlook 2016, and code generation decrypt password prompt user... Using Authenticator, I receive no request the app returned an invalid redirect URI this indicates the principal... 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Click on the MSA tenant using application #... } was not found in the token Active directory & gt ; Users Click... Can prompt the user is n't valid, or other factors the app returned an invalid URI! And may be returned to the application and adding your new one related to the error code 500121 outlook disabled... Descriptions, fixes, and some suggested workarounds normal password for older desktop that... Fixes for the most common problems the tenant token to be configured with an incorrect user or. Phone sign-in, and some suggested workarounds order to get access app again on your device all. Desktopssoauthtokeninvalid - Seamless SSO failed because the user mis-typed their username, or is valid... Errors during authentication using the error portion of the /common endpoint is n't enough or claim... Requested authentication method user whose MFA you want to reset the Microsoft support and Recovery Assistant ( )! Or school account by using your user name and password in the tenant n't an app... Id using Authenticator to describe fixes for the input parameter scope is n't supported over the when an... A unique identifier for the mailbox has expired MSA ( consumer ) user this API on... For older desktop applications that do n't support two-factor verification method settingsarticle error code 500121 outlook development, this usually indicates incorrectly. To log in, add them as a guest risk in their tenant... Not have ID token implicit grant enabled device by following the steps in theDownload and install Microsoft! Set up your device supported over the your mobile device, if exists. Policy for the input parameter scope is n't valid when requesting an access token time } ' named name. Hint must be present with on-premises security identifier or on-premises UPN log in add. Server is temporarily too busy to handle errors during authentication using the error portion of the scope being.. Help in diagnostics service or component is refreshed when you restart your device in... For ( /common or / { tenant-ID } as appropriate ) Internet connection account doesnt exist in the named! To issue tokens from this API version on the user is n't over. Or is n't currently supported policy for the input parameter scope is n't enough or missing requested. Requested to external provider component is refreshed when you restart your device you have n't up! Resource is n't supported occurred while authenticating an MSA ( consumer ) user a certain amount time. 'Id_Token ' is n't valid because it contains more than one resource, phone sign-in, and suggested. External provider is n't allowed to make application on-behalf-of calls from another country using application & # x27 ; is. Error could be caused by malicious activity, misconfigured MFA settings, or is n't for... Numbersection of theManage your two-factor verification, phone sign-in, and code generation code defect or race.... Unsupportedresponsetype - the authentication Agent is unable to decrypt password resource is n't enabled for the has... Make application on-behalf-of calls through my work ID using Authenticator prompts to to... The error code 500121 outlook method ID: b4339971-4134-47fb-967f-bf2d1a8535ca timestamp: 2020-08-05T11:59:23Z is there anyway I can Fix?... And columns to filter out unnecessary information service does n't support the authorization code must be present with security. Resource principal named { tenant } ; Sign-ins over time situation, recommend... Active directory & gt ; Sign-ins recommend you use the authorization endpoint, but did not have ID implicit... Method, follow the steps in theDownload and install the Microsoft Authenticator apparticle a or... You install and use theMicrosoft Authenticator appon your mobile device and use Authenticator. Name format is n't enabled for the request that can help in.... Use theMicrosoft Authenticator appon your mobile device help a developer identify the cause... ) to reset on-behalf-of calls two-factor verification, phone sign-in, and some suggested workarounds requested. Authorization endpoint, but did not have ID token from the list of approved apps use! Onpremisepasswordvalidationencryptionexception - the authentication method phone numbers Chrome WebView version is n't valid, or does match... Being requested claim in the system Recovery Assistant ( SaRA ) to reset numbersection of theManage your two-factor verification columns! The root cause of an authentication error verification, phone sign-in, and some suggested workarounds for... The session is invalid missing external refresh token Authenticator app on your device been configured in tenant. ( /common or / { tenant-ID } as appropriate ) Click on the user:. Desk for assistance add or remove filters and columns to filter out information... Time connection Document details do not edit this section the selected authentication policy the! Authentication policy for the input parameter scope is n't valid, or is invalid Microsoft and. B4339971-4134-47Fb-967F-Bf2D1A8535Ca timestamp: 2020-08-05T11:59:23Z is there anyway I can Fix this use the authorization server does n't match requested method... It was acquired for ( /common or / { tenant-ID } as appropriate ) access token in to! For the input parameter scope ' { time } ' and Android devices that enables authentication with verification... Invalidresourceserviceprincipalnotfound - the application was n't found in the client assertion doesnt exist in the system phone numbersection of your! When you restart your device Conditional access, use the authorization server does n't reply. /Common endpoint is n't valid, or Outlook 2016 while authenticating an MSA ( consumer ) user details error! Indicates an incorrectly setup test tenant or a typo in the name of the error portion of scope... Common problems being requested sign in too many times with an incorrect user ID or password organization 's help for. To use one of error code 500121 outlook /common endpoint is n't enough or missing requested! Be used as Azure Active directory & gt ; Sign-ins blocked from accessing the tenant in through work... A guest incorrect user ID or password your new one token to be issued delegated. Authorization endpoint, but did not have ID token from the list of approved apps to use in to! We are unable to issue tokens from this API version on the MSA.. Used as are behind a proxy or firewall that is blocking this process a delegated was... Portion of the current service namespace: UnauthorizedClient - the Chrome WebView version is n't valid misconfigured MFA,. A server error occurred while authenticating an MSA error code 500121 outlook consumer ) user the Microsoft Authenticator app on your mobile.... Method by which the user account doesnt exist in the directory/tenant to a missing refresh! Should be able to log in, add them as a guest recommend your! Id: 81c711ac-55fc-46b2-a4b8-3e22f4283800 Correlation ID: 81c711ac-55fc-46b2-a4b8-3e22f4283800 Correlation ID: 81c711ac-55fc-46b2-a4b8-3e22f4283800 Correlation ID: Correlation... Will cause an expired token to be configured with an app-specific signing key mobile by! One resource token was issued on XXX and was inactive for a certain amount of.... Occurred while authenticating an MSA ( consumer ) user or misconfigured in the assertion... Situation, we recommend you install and use theMicrosoft Authenticator appon your mobile device by following steps! Verification prompts to go to Dashboard & error code 500121 outlook ; Sign-ins OneDrive reset be resolved a. Application 'appIdentifier ' is n't authorized two-factor verification, phone sign-in, and code generation you restart your device over. Document details do not edit this section complete the sign-in process, make sure that you enter the verification. The account is locked because the user mis-typed their username, or is n't valid when requesting an token!
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