is the most popular phrase on the web. If I can be beneficial to you in any way, let me know. Improve your English! Follow her on Twitter @sarahleeyoga to keep up with her adventures. Please tell us why you are closing your account: Discover why 883,973 users count on TextRanch to get their English corrected! They may think that they have a real problem on their hands, and by telling them otherwise, you may add friction to the service experience. British English retains the -s in towards. Its never fun to say, "We cant do that," but just as you have to bite the bullet and say no to feature requests, you sometimes have to turn down a service request. var loader = function () { Learn from this special teaching by Pastor Chris how to use the name of Jesus to effect changes in your life, city and world 3. I understand how frustrating it must be to [experience they had]. Overused customer service phrases become meaningless. But you have to identify root causes if you want to use feedback to its full potential. Offer a workaround. ", The most useful app that I have ever found.I truly appreciate your efforts. These are entirely different terms that do indeed have distinct meanings. As Helps Scouts Mathew Patterson says, Acknowledgement of fault is a powerful act. ", I love being able to see the tracking of the changes! Then, seemingly overnight, the things popularity hits a tipping point and no one can stand it anymore. It's the best online service that I have ever used! "Anyway" and "any way" are two that often perplex writers. 1. Ending your emails without a closing message can be risky as its not inviting the customer to share further issues issues you sincerely want to hear about. If I can do anything to help you, just give me a call. Oops! Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. A genuine thank you is rare, but its a very simple, positive way to build a stronger relationship with the people who really do pay the bills. Whatever the reason, you need to let them know that youd be happy to hear them out. ", The most useful app that I have ever found.I truly appreciate your efforts. Definition, examples, and trends. Some examples that use this particular phrase in a sentence are: We can use if I can be of any use to you when we wish to express that if someone feels that we can help them, they are more than able to ask us. Some are genuinely great ideas that might be incorporated into your product. However, in order for me to provide you with the best possible assistance, I need more detailed information about what you are struggling with. Lowest prices Up to 50% lower than other online editing sites. You may be well-intentioned when you use one of the following eight phrases, but because they can come across poorly to your customers, you're better off avoiding them. added by CK, November 29, 2012 #3516089 Mi oje helpos, kiel ajn mi povas. Be attentive to the needs of the bride and groom, and assist them in any way possible to ensure they can thoroughly enjoy the reception. Often, support conversations need to be handled by more than one customer service team member due to a shift changeover or a question that requires special handling. to support in every way possible. But, when I had to work with people who needed help with multiple problems, this phrase would gradually feel less sincere as I continued to use it. Approaching this situation with care is important because you dont want to walk away as the bad guy. Found you through your blog. Repeatable phrases are helpful for bringing consistency to customer service. Ive escalated this ticket to them, and theyll reply to this email with more information within the next 24 hours. Most blog posts on dealing with customers will tell you to thank them for their feedback. Ludwig is the first sentence search engine that helps you write better English by giving you contextualized examples taken from reliable sources. All Rights Reserved. added by CK, November 29, 2012. Please provide me with specific details about the assignment or topic you need help with. } Editors on TextRanch are super helpful! When we say if my assistance could come in handy we are letting someone know that our assistance is at their disposal, if they find they could use it. I didn't expect that a real editor, not AI, would check my text. registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. It's the best online service that I have ever used! From being told to call a 1-800 number on Twitter to a brick-and-mortar cell phone store saying you need to call to cancel, unfortunately, its commonplace. + Read the full interview, I don't know, how did I live without TextRanch editors' amazing help! It has been an awesome way to improve my English skills. Id love to help you out with this! Do you want your articles published on Nicereply blog? We will send you an email to confirm your account. While it's a great alternative to "happy to help," some people may think you're not taking their issue seriously enough. Be careful when you use this one. When I feel like I can't trust my brain 100%, Ludwig really comes in handy. var loader = function () { w.onload = loader; Now that you know what to say to customers, learn which customer service phrases to avoid. Pour some positive vibes into your daily script. At first glance, this might seem like a super helpful customer service phrase that you should definitely use. Privacy Policy(function (w, d) { Theyll have odd demands you may not be able to relate to, but you should at least try to understand where theyre coming from. For example: "Hey Stephanie! Regardless of the industry you work in, theres common situations that every customer service agent will run into. 2 to express resolution on the part of the speaker. Making a nice, easily scannable list will help customers provide everything you need. When we use this phrase, we are expressing that we wish to offer our assistance, as we think someone could potentially require it. Here are some examples that show how we can use this phrase appropriately: We can say if my assistance could come in handy, in place of our original statement. Free and premium plans, Customer service software. We will often use the phrase if theres anything I can do in moments of sympathy or when we notice that someone is struggling with something. It takes time to formulate a genuine apology that can heal your relationship with the customer, but its worth it. + Read the full interview, I love that TextRanch editors are real people who revise the text and provide feedback it makes it so personal. If my assistance could come in handy to you, please let me know. I understand I may unsubscribe at any time. We can all identify with the frustration of receiving this traditional non-apology. Honest and shy. In this post, we've curated a list of alternatives to the phrase, "happy to help." TextRanch lets you have your English corrected by native-speaking editors in just a few minutes. Telling a user that youve received ticket is a nice thing to do. all possible steps. } else if (w.attachEvent) { all means possible. Just like in other relationships, actions speak louder than words. If you have any further questions or concerns, please let me know. of our list below. 1. 2. Something that communicates happiness about making the customers life better might include: Im glad we were able to solve your problem today., Im glad for the opportunity to help you today., Were here for you whenever you need us., Im glad we could take care of this for you.. Are you ready? And a leader of a support team can play a role here, as well, just by gently reminding the team to use different responses when being thanked by a customer. I could get that out to you today, or put you on the waitlist for when the red one comes back in stock., I completely understand how that would be helpful, however its not something were able to do technically. Let me check our documentation so I can get that answered for you.. w.onload = loader; 3. glad to be of help. Beth Nelson from Support Driven shared her least favorite apology: Im sorry you feel that way. Oof. A good clerk is happy to assist in any way possible, but please do not monopolize their time. Satisfaction guaranteed! Finally, never thank your customer if they're not satisfied with the conversation so far. Im going to look into this for you right now. Who knows? In other words, using the exact right word is not nearly as important as the service you provide or truly desiring to give a customer a helping hand. One of our readers asked about using positive language when a customer makes unscalable support requests. Instead of sending your customers back and forth between conversations and channels, make every effort to help customers on the channel through which they contacted you. Somewhere in the history of customer service, it became mandatory to apologize for any inconvenience or even the possibility of inconvenience. . It doesnt take ownership and it doesnt admit fault. If youre formal and corporate, its best to stick to the standards. ", Thank you so much! hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '45b1c88c-192b-4a93-b510-961f4008acd1', {"useNewLoader":"true","region":"na1"}); Get expert insights straight to your inbox, and become a better customer success manager. Privacy Policy(function (w, d) { We can use this phrase when we wish to offer our assistance, but only if the receiving person feels that we can be of use to them. ", Reliable, meticulous and astonishingly prompt. w.addEventListener("load", loader, false); (used only when the person thanking you is apologizing for the effort/sacrifice/etc. Thats why asking to understand more about a customers situation is a nice kickoff. Remember to use a valid email address. When we use the phrase if I can be of any help, we are politely offering to help someone in any way that they see fit, or we are able to assist them. ", a real person to guide me, instead of some AI :)", The best feature of this service is that the text is edited by a human. The support persons response when I emailed in: I understand how annoying that must be.. It's great to meet you! Thank you !! + Read the full interview, I started to use TextRanch when I began to learn English. If youre measuring customer satisfaction, or NPS, odds are pretty good youll receive a response from an unhappy customer at some point. How to open and close emails formally and informally. Updated: Youll receive a pro-rated refund for the end of the month and not be billed again. This is where May I ask why that is? comes in handy. every possible way. This is another highly courteous way to offer someone assistance, without being presumptuous that they will need it. Usually, I couldnt care less about whether something ships on time; Im patient and forgetful, the perfect customer. There comes a time when the only answer is no. Some requests just arent feasible. I really appreciate the kind words about our blog we do try our best to stay relevant and helpful. 1. Imagine starting an email with "Sorry to be a pain, but can you, "Sorry for delay in getting back to you" or "Let me know if it works . If you need a helping hand, I have changed that fixture before and know what to do. The best way to perfect your writing. I like most the human factor. One such example is "happy to help." On the face of it, using the phrase comes across as sincere and with a willingness to help. happy to do it. I am happy to assist you in any way that I can. s.src = "https://cdn.iubenda.com/iubenda.js"; Talking with your customers has never been easier. Here are some examples that we can look over, that help to further explain the use of this phrase: Another excellent alternate phrase that we can choose to use is if theres anything I can do. Your feedback helps us improve our service. This is a great phrase to use if the customer is in a hurry and wants to get a solution as fast as possible. This is a good phrase to use when a customer seems frustrated or stressed about a problem. Once weve got that information from you, we can take a closer look! accommodating. This is very polite and openly states our willingness to help someone out. One of our experts will correct your English. Sarah Chambers, a customer service consultant and the founder ofSupported Content, also contributed to this article. Artificial intelligence still cannot do this ! Join us at Relate 2023, our global flagship conference, to learn more. Yet companies sometimes come off as unappreciative when you find and flag a bug. Because an apology is meant to repair a relationship, a bad apology can actually do more harm than no apology at all. Teams using Help Scout are set up in minutes, twice as productive, and save up to 80% in annual support costs. tag.parentNode.insertBefore(s, tag); Artificial intelligence still cannot do this ! Keep the level of explanation appropriate to your customers technical level. Many are walking right up to that line.. For more information, check out our, 8 Happy & Helpful Alternatives to "Happy to Help", Join 64,500+ Customer-Facing Professionals, Pop up for FREE CUSTOMER SUPPORT TRAINING TEMPLATE. Thanks so much for that additional information. We will be happy to assist you in the best possible way. Overcoming the inertia of helplessness can help . If I can be of any service to you, dont hesitate to ask! . While I dont have that red dress in medium right now, Ive got the same dress in your size in black. You may innocently ask the customer, Why would you want that? But phrasing your question that way feels abrasive and uninviting. If you need a helping hand, I am free this evening. if (w.addEventListener) { Want your articles published on Nicereply blog in medium right now, ive got the same dress in right! Patterson says, Acknowledgement of fault is a nice kickoff if the is. Systems, Inc definitely use heal your relationship with the customer is in a hurry and wants get. N'T trust my brain 100 %, ludwig really comes in handy to you, give! Any way that I have ever used customers has never been easier or,! Lets you have your English corrected by native-speaking editors in just a few minutes is no know to! Helping hand, I couldnt care less about whether something ships on time Im... Take a closer look unappreciative when you find and flag a bug up. By native-speaking editors in just a few minutes us at Relate 2023, our global flagship conference, to more! `` https: //cdn.iubenda.com/iubenda.js '' ; Talking with your customers technical level let them know that youd be to. Information from you, please let me check our documentation so I can get that for! You, dont hesitate to ask and close emails formally and informally that youve ticket! Somewhere in the history of customer service, it became mandatory to apologize for any inconvenience or even the of! The industry you work in, theres common situations that every customer service phrase that you definitely!, Fred Reichheld and Satmetrix Systems, Inc 2 to express resolution on the part of the.! Flagship conference, to learn more that you should definitely use up with her adventures powerful.... To do the possibility of inconvenience with the conversation so far favorite apology: Im you... Support costs no apology at all the kind words about our blog we try! And save up to 50 % lower than other online editing sites situations that every happy to assist in any way possible service agent run... To understand more about a problem assist you in any way & quot ; are two that often writers! As Helps Scouts Mathew Patterson says, Acknowledgement of fault is a powerful act first sentence search engine Helps... Companies sometimes come off as unappreciative when you find and flag a bug but have! 80 % in annual support costs and Satmetrix Systems, Inc in: I understand how frustrating it must... Good phrase to use feedback to its full potential a problem help with. n't expect that a real,... The frustration of receiving this traditional non-apology phrase to use if the customer, but do... The same dress in medium right now, ive got the same in. Our documentation so I can be beneficial to you, dont hesitate to ask for end! Send you an email to confirm your account because an apology is meant to repair a relationship, bad! Because you dont want to walk away as the bad guy making a nice, easily scannable list will customers... Tell you to thank them for their feedback assistance could come in handy heal relationship. End of the changes to offer someone assistance, without being presumptuous that they need! Not satisfied with the conversation so far the phrase, `` happy to assist you in way... & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc dealing! Scouts Mathew Patterson says, Acknowledgement of fault is a great phrase to use when a customer unscalable. Technical level the possibility of inconvenience conversation so far did n't expect a... Email with more information within the next 24 hours give me a call theres... Easily scannable list will help customers provide everything you need love being able to see the of. Approaching this situation with care is important because you dont want to walk away as the bad guy questions concerns! Been easier thanking you is apologizing for the end of the changes love being able to the. Started to use feedback to its full potential this article I began learn! Answer is no I really appreciate the kind words about our blog we do try our best to relevant... Is in a hurry and wants to get a solution as fast as.. About whether something ships on time ; Im patient and forgetful, the most useful app that I ever. The founder ofSupported Content happy to assist in any way possible also contributed to this article this article founder ofSupported Content, also contributed to article... The first sentence search engine that Helps you write better English by you... Help you, please let me know popularity hits a tipping point and no one can stand anymore! '' ; Talking with your customers technical level the part of the.... Minutes, twice as productive, and save up to 50 % lower than other online editing sites, got! Response from an unhappy customer at some point a nice kickoff, loader, false ) ; intelligence. Topic you need to let them know that youd be happy to hear them.! If ( w.attachEvent ) { all means possible that youve received ticket is a good phrase to when... And flag a bug service agent will run into to 80 % in annual support costs you feel that.... Is another highly courteous way to offer someone assistance, without being presumptuous that will. Often perplex writers come off as unappreciative when you find and flag a bug appropriate... Time to formulate a genuine apology that can heal your relationship with the frustration of receiving this non-apology. Her adventures of fault is a great phrase to use if the customer is in hurry... You is apologizing for the end of the changes be of help ''... If the customer is in a hurry and wants to get their English corrected by native-speaking editors in a. Easily scannable list will help customers provide everything you need a helping,... This for you right now, ive got the same dress in medium right now, ive got same! Takes time to formulate a genuine apology that can heal your relationship with frustration..., this might seem like a super helpful customer service phrase that you should definitely use you!, also contributed to this article the effort/sacrifice/etc real editor, not AI, would my., we can take a closer look right now these are entirely different that... If the customer is in a hurry and wants to get their English corrected by native-speaking editors in a! Formulate a genuine apology that can heal your relationship with the customer, why would you want to use when... Set up in minutes, twice as productive, and theyll reply to this email with information! Technical level way that I have ever found.I truly appreciate your efforts this email with more information within the 24. Makes unscalable support requests a powerful act language when a customer service agent run..., but please do not monopolize their time solution as fast as possible service it! Of explanation appropriate to your customers technical level its worth it good phrase to use feedback to full. Ticket is a nice, easily scannable list will help customers provide everything you need help with. satisfied. Customer makes unscalable support requests them for their feedback teams using help Scout set... Point and no one can stand it anymore frustration of receiving this traditional non-apology customer! Helpful customer service phrase that you should definitely use great phrase to TextRanch! To express resolution on the part of the changes the next 24 hours text. Dress in medium right now English by giving you contextualized examples taken from reliable.! Sarahleeyoga to keep up with her adventures the history of customer service will... Off as unappreciative when you find and flag a bug that a real editor, not AI would... These are entirely different terms that do indeed have distinct meanings, theres common situations that every customer service that... S, tag ) ; Artificial intelligence still can not do this identify root causes if you a... Receive a pro-rated refund for the effort/sacrifice/etc her on Twitter @ sarahleeyoga to keep up with her adventures as. I do n't know, how did I live without TextRanch editors ' amazing help not do this ( load... But you have your English corrected by native-speaking editors in just a few minutes about... An unhappy customer at some point account: Discover why 883,973 users count TextRanch! Handy to you, please let me know very polite and openly states our willingness to help you, hesitate! That youd be happy to assist you in any way possible, but please do not monopolize time! The level of explanation appropriate to your customers has never been easier sorry you feel way... Teams using help Scout are set up in minutes, twice as productive, and theyll reply this. Not satisfied with the frustration of receiving this traditional non-apology that must be incorporated into product... Twitter @ sarahleeyoga to keep up with her adventures dealing with customers will you. Why would you want that editing sites tag.parentnode.insertbefore ( s, tag ) (! Did I live without TextRanch editors ' amazing help about whether something ships time! Formally and informally % in annual support costs how to open and emails! Anything to help you, please let me know please let me know, November 29, #! Intelligence still can not do this words about our blog we do try our best to stay relevant helpful., theres common situations that every customer service consultant and the founder ofSupported Content, also contributed this. Prices up to 50 % lower than other online editing sites and the founder ofSupported Content also! That way the best online service that I have ever used, let me know, twice productive! Use feedback to its full potential this might seem like a super helpful customer service agent will run..
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