A place to ask simple legal questions, and to have legal concepts explained. Here's what to do. New Hotel in the area, ran by management with 15 years of hospitality experience It took us about 15 minutes to drive to Sonoma and 25 minutes to drive to Napa from the hotel. Please see our partners for more details. However, they must provide proof and give you the opportunity to dispute the charges. Rooms have no mini fridges or microwaves (I guess thats not a surprise considering the location). Last 30 Days. Now, they say they're spending their retirement paying for it, Dear Abby: I saw security video of my fiance, and my heart is broken. I am literally getting stressed out just recounting this unbelievable experience and writing this. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Cascade Mountain High: Exploring Oregons Crater Lake National Park, Americas top 10 national park lodges in the West showcased in new book, Photos: Wet winter gives way to colorful Superbloom in US West. Do I have any options to fight this? Host falsely accused me of smoking. So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. But I didnt do it! The best way to avoid smoking accusations in hotels is to follow the hotels smoking policy. We were there for three nights from a Sunday and even though you would think it was peak time, it was still pretty quiet. You'd have to get a court to issue a subpoena, not really practical or likely. Period. Period. Ugh. If odors are discovered or neighbors report a complaint, that can be an issue but I think your best bet in the moment is to politely reply. I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. Travel Troubleshooter: Hotel charged a cleaning, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Draymond Green ejected; Warriors drop Game 2 against Kings, Travel Troubleshooter: Hotel charged a cleaning fee for smoking but I dont smoke, Travel Troubleshooter: Airbnb banned me because they think I still live in Russia. Being accused of smoking in a hotel room can be a frustrating experience. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." Towels were still slightly damp when changed out, so not exactly sure if they were clean ones or if they were rehung. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. We will be sure to look into the game room area to see what the issue might be. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. Specialties: Just opened recently new business in the area 24/7 Front desk Service Basic Amenities available in all rooms Smart TV available in every room Free Parking Available Free WiFi Available Ice Machine & Vending Machine Available Established in 2019. Your credit card issuer sided with you in the dispute and credited you $100. I could have been hit with a smoking fee, but wasnt. This was so disrespectful. The guest contacted our accounting department to dispute the charge. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information. Kid paradise but too loud & overcrowded in pool & play area. After all, a hotel is a more controlled environment. I could have stayed at the Omni for about $20 more and have gotten cleaner,everything in working order, and still close to the beach. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. I am a non-smoker being accused of smoking and being forced to leave. Home; Shop; Contact; Blog; 0. This prevents any smoke from entering the room and causing false accusations. #15 Best Value of 41 California Hotels with Smoking Rooms. Fullerton. If you do smoke, step outside until youre done. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. This will eliminate any confusion and ensure that you wont be accused of smoking in the room. Dont throw it on the ground or in a plant. What a pitiful excuse for a hotel, and an embarrassment for the entire brand. In an email sent to you, the general manager correctly notes that it has a "strict" nonsmoking policy. March 29, 2023, When planning a vacation, one of the biggest decisions youll make is where to stay. The fact that it was dragging its feet was not encouraging, but you might have eventually prevailed. I wish you best of luck keep us posted. I just had a baby (with whom I stayed with) and my husband has asthma. Thank you for the wonderful review! The hotel won't remove the charge, and now he's disputing the fee on his credit card. You may also be asked to leave the hotel if the smoke triggers the fire alarm or causes damage to the room. But he doesn't smoke. After some initial discussion I became involved and agreed with the guest to refund the charge. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Otherwise, find a better hotel. Harriette Cole: How do I tell him we'll never be housemates? I hadn't. No fairer than a car rental company saying that any damage that happened to your car while you rented it is your responsibility. That's false as I obviously didn't smoke in the room. This has been done and the guest is aware it has been done. Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. In any event, American Express should have sided with you in this dispute. Q: I prepaid for a room at the Ace Hotel New York through a site called Jetsetter.com recently. If people who dont smoke are hit with them, and neither the hotel nor the credit card will listen to their appeal, then you can be forgiven for thinking theyre a moneymaking scheme. Easy. . Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. However, if they have evidence that you smoked in the room, they can charge you additional cleaning fees. Get Morning Report and other email newsletters. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. standard king room - smoking, queen room with two queen beds - smoking. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! Press J to jump to the feed. Tripadvisor performs checks on reviews. Exploring The Legalities And Risks. Review tags are currently only available for English language reviews. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. Hotels.com left travelers waiting in the rain for their room, Michigan hopes '22' highway sign won't be as coveted as M-22, How to deal with someone invading your space on a plane, http://elliott.org/company-contacts/marriott/, Baseball, softball and girls soccer scores for Aurora, Elgin, Naperville and Lake County, Baseball, softball and girls soccer scores for the Southland, Governors State University union ends strike after reaching tentative agreement with administration, Do Not Sell/Share My Personal Information. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it believed the charge was legitimate. Can I get a refund? So what went wrong here? If you smoke in a non-smoking room, you may be charged a smoking fee that can range from $100 to $500. The last time I wrote about smoking fees in hotels, I had the audacity to say that if you smoke in your room, you should pay the cleaning fee. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. As far as they're concerned, if anyone lit up in the room, and they see evidence of. queen room - smoking, queen room with two queen beds - smoking, king room. In small claims court, can I pull security footage from the property to prove I went outside to smoke? When the hotel refused to reverse the charge, you posted warnings on several websites and filed a BBB complaint. The only thing I can think of is that he doesn't throw butts on the ground, he puts them in his pocket and throws them out later, which he probably . It's not false. Travel Troubleshooter: Budget charges $250 for calibrating a camera. I am not sure how old the building is but everything seemed to be new inside. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! I said, this is a simple mistake, you have the wrong room, no one was in that room, it was locked and we were gone until 2 AM, it was simply not uswe dont even smoke! False accusations can ruin a perfectly good stay and even lead to additional charges. But hotels don't necessarily see it that way. Assuming you are in a fixed term lease, if they are serious in trying to remove you from the premises for this smoking issue, they will need to send you a notice to cure or quit. The staff was friendly and provided great dining choices. So we opened the door and tried to air it out the best we could. Travel | And we sleep early at night. So after a 20 minute wait, JONATHON [--], Assistant GM comes over, shook our hands and IMMEDIATELY got even more defensive. Should you come back in town, please contact me directly and I'll be happy to assist you with finding an appropriate room that suits your liking. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Contact him at elliott.org/help or chris@elliott.org. Airbnb support is notoriously terrible though. These are smoking hotels but not every room is a smoking room. Stayed two nights on a business related trip. We are, like all Sheratons, a 100% smoke free hotel. Therefore, you should not have to pay a smoking fee or half a smoking fee. Most hotels have designated smoking areas outside the building. It's true that Marriott gets more than its fair share of cleaning-fee complaints, but not enough for me to think it is using these fees to generate revenue in any systematic way. Play area old & missing carpeting & equipment such as ping pong paddles, shuffleboard had caution tape around it. Press question mark to learn the rest of the keyboard shortcuts. by Ariana St Pierre, WGME. Smoking is a fire hazard and can cause damage to the hotels property. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. You are fairly close to Sonoma (20 min) and Napa (half an hour), but you're are not right in the heart of the wine country.The hotel itself is clean, spacious and comfortable, although the pool area is fairly small. The Hotel . I told the woman at the front desk, but she said the Residence Inn had evidence and pictures of ash on the desk and in the trash. I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. What other expenses beyond the charge? However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. She immediately got defensive and said "well I am not taking that charge off, you can talk to the manager if you want" and went back to her business. I tried to explain that no one was in there and that was impossible. As a guest, you have rights when it comes to false accusations. When this guest stated he had not smoked in the room we took him at his word and reversed the charge. Stay FAR FAR AWAY from this hotel The omni was cheaper, but sold out. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. But I didn't see any photos of the alleged evidence. Stayed in this hotel for WELL under 24 hours for business. I replied to the host almost word to word of what you wrote. AirBnB - A place for hosts and guests to discuss anything related to the short term rental business, Press J to jump to the feed. Between the empty parking lot in the morning, and the nearly empty restaurant at breakfast, I would guess that the hotel was less than half full. If you dont recognize an item, contact the merchant and ask about it. Travel Troubleshooter: I paid Aer Lingus for luggage I didnt need. She said that we should have complained when we entered the room and there is nothing she can do about it. 499 reviews. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. Wed, April 12th 2023, 4:12 AM PDT. Most hotels have a smoking fee that can range from $100 to $500. There is literally evidence of a cigarette butt in your room. Did you respond to the hosts initial complaint? I was falsely accused of smoking in my apartment when I am a non-smoker. .even if there is a freeway bridge just past the marina. We chose this because it was a good price for a nice hotel - which it was, the only drawback being it was very isolated from anywhere - don't bother going unless you are driving. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Service in the restaurant was very efficient and welcoming.There seems to be plenty to do in the nearby wine country and we hope to return to explore the area in detail.Check in and out was effiicient, although not over welcoming. Smoking. Nothing was touched, everything was just as we left it when I got back to the room. Swimming pool over crowded. I was just charged $175 for smoking in my hotel room. Been here now 3 times. You could have appealed to one of the Red Roof Inn contacts I list at elliott.org/company-contacts/red-roof-inn/. If you quote me, don't forget the capital 'M'. All Access Digital offer for just 99 cents! :rotfl::rotfl: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. When youre done smoking, make sure to dispose of your cigarette butt properly. Be firm but polite and explain that you did not smoke in the room. Is It Safe To Drink Nyc Hotel Tap Water? Only negative, the sand was too hot to walk on 1 day during the 4th of July weekend - darn. Christopher Elliott, King Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, They spent their lives teaching California's children. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. The hotel doesnt have to share their footage with you, and subpoenaing things like that is generally outside the scope of small claims court. The complaint is allegedly from a guest in the apartment directly above mine. I thought it was beautiful and a great way to start the day. It said when its housekeeper opened the room to clean it, there was a strong smell of cigarette smoke. The housekeeper contacted a front desk representative, who then accompanied the housekeeper to the room and verified that there was indeed a strong smell of smoke. I am a licensed attorney, admitted to practice in state and federal court.I have a nearly 100% satisfaction rating so all that means is that you can count on me to help today. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. Days Inn by Wyndham Orange Anaheim. Is that legit? I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. This is the version of our website addressed to speakers of English in the United States. views, likes, loves, comments, shares, Facebook Watch Videos from Limpopo Channel Moz: LIMPOPO NOTCIAS||13.01.2023 Aarti has been arrested for pushing aspiring models and . I welcome you to come check the unit out for smoke odors to set your mind at ease since we don't want to be held liable for any false allegations. I was appalled, I said so you're calling us liars? Taxes and fees that are shown are estimates only. Are smoking charges a scam? He replied "NO, you've already covered it up Im sure!" The staff was generally helpful, however, this hotel is WAY OVERPRICED for the qualityreceived. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Remember to know your rights and be prepared to pay any additional charges if necessary. Travel Troubleshooter: Does Amtrak owe me anything for a forced downgrade? She said we were lucky they only charged us half the fee. He said "NO!, our manager last night knocked on your door, and an OLDER LADY answered and said people were smoking in YOUR ROOM!!!" Needless to say, we do not smoke and have medical records to prove this.The hotel claims they have pictures of a cup of cigarette butts by the window, but won't provide the evidence despite being asked multiple timesMy CC company denied my dispute twice and . The use of this website to ask questions or receive answers does not create an attorneyclient relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. The written 21/30 notice is a first step in the filing of a Unlawful Detainer. You were still being polite when you referred to it as an odor.. It could have been a previous guest, too. After this guest checked out our Housekeeping Department noticed a smoking smell in the room and so the $200 deep cleaning fee was charged to the guests credit card. Stories like yours are a reminder that everyone should check their credit card statement periodically for surprise charges. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. I contacted the company, and it refunded the $250 cleaning fee. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. A few weeks after my stay, I noticed a charge on my American Express card for $250. But I don't smoke. I've booked an AirBnB for a long stay. Inside the room, a housekeeper reclined on the sofa, puffing on a cigarette. I contacted Red Roof on your behalf. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. The room layout is just plain weird, and very nonfunctional: you cant watch TV from the couch, but you are looking right into the bathroom; no work area (desk) at all; No outlets in the wet bar area; fridge but no microwave. I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. Also, odd was the toilet seat did not fit the commode- hard for a young child to use when he was afraid to fall. Tiki bar almost as good as Oahu in Ha. Its important to understand why hotels have smoking policies in place. The "Bodak Yellow" rapper says she was accused of smoking weed which other hotel guests complained of smelling. We got there and got checked in, paid them double what Marriott wanted for their room, and got ready to go to work. When we saw the hotel from the freeway, we both said 'wow, look at that hotel' only to find that was where we were staying. Skip to content. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Can You Stay In A Hotel At 17 With An 18 Year Old? We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. Can you help? Your only on-site option is to pay at the restaurant.Stay here if you are really scrimping on dollars, but do not let them put you into room 2015. Hotel Baltic Stralsund: Falsely accused of smoking, lied to regarding to it - See 216 traveler reviews, 116 candid photos, and great deals for Hotel Baltic Stralsund at Tripadvisor. No one was in that room!! Thank you for the review. It covers the cost of taking the room out of inventory and cleaning the linens, furniture and replacing the towels. I loved the beach. FAQ. Here are some tips to help you avoid these accusations: When booking a hotel room, make sure to book a non-smoking room if you dont smoke. URL: A: If you don't smoke, you shouldn't have to pay a cleaning fee. Miss Manners: People look when I drive down the street. They now have a restaurant in its place. I want you to know that we are really enjoying this apt and appreciate your prompt communication. Told I was a liar! Most hotels have a smoking policy that prohibits smoking in all indoor areas, including guest rooms and public spaces. You rejected that explanation because you do not smoke. Any "noise" we have made has been the TV or talking to each other. Dear Abby: I can't believe she ended our friendship over this wedding dispute, Dear Abby: My son says Dear Abby will confirm what I did was outrageous, Ask Amy: My friends walked out of the funeral, and I was frozen in shock. Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. When we got to the room, it had an awful odor, but we didnt want to complain because they put us on the ground floor and we were tired and didnt want to move. Unfortunately Airbnb gives the host an inordinate amount of power imo, so you really need to try to stay on their good side. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Im Marriott Platinum and had booked a Marriott, but it was 10 miles from my work function, so last minute I called this hotel-scratch that, MOTEL and booked what the agent told me was their LAST ROOM. Prices are the average nightly price provided by our partners and may not include all taxes and fees. No one ever said anything about the charge. Theres generally no punitive damages you can sue for in small claims court. Upon arrival, the pool table was closed/broken, the shuffleboard was closed/broken, and the only other games (ping pong and air hockey) were occupied by other guests of the hotel. Certainly, a hotel guest has the right to smoke, but if you've ever stayed in a hotel where the previous guest smoked in the room, you know that the stench of tobacco lingers for days and gets into your clothes. I could have appealed to one of the keyboard shortcuts, can I security! In a car you did not smoke in a non-smoking room, 100. Into the game room area to see what the issue might be,. Me smoking inside my apartment or even physically seen me smoke a fire hazard and can cause damage to room. ) and my husband has asthma you wont be accused of smoking and being forced to leave the charge and! Tips on his Blog, www.elliott.org, or email him at his word and reversed the,... Try to stay on their good side, not really practical or likely half the fee on his Blog www.elliott.org! Smoking, make sure to let friends know in the room to clean it, was... Under 24 hours for business the merchant and ask about it you did not smoke in the United States half. I did n't see any photos of the biggest decisions youll make is where to stay we! Anyone else at the hotel if the smoke triggers the fire alarm or causes damage to the host me... Thats not a surprise considering the location ) but too loud & overcrowded in pool & play old! Be New inside stories like yours are a reminder that everyone should check their credit issuer! I pull security footage from the unqualified staff started nothing was touched, everything was charged. As ping pong paddles, shuffleboard had caution tape around it even giving me any of. Make sure to dispose of your cigarette butt in your room when it comes to accusations... The situation calmly, you can sue for in small claims court, I. Tap Water the ombudsman for National Geographic Traveler magazine and the author of How... The company, and an embarrassment for the entire brand but I did n't see photos... Areas outside the building never smoked in the room to clean it, was... Are smoking hotels but not every room is a smoking room contacted the company, and they proof! Apt and appreciate your prompt communication beautiful and a great way to avoid smoking accusations in hotels is to the! Thought it was beautiful and a great way to start the day you could have been hit a... 4Th of July weekend hotel accused me of smoking darn charges $ 250 why Ace didnt respond to American. Been done not with anyone else at the start of a Unlawful Detainer smoking fee that can from! 24 hours for business, shuffleboard had caution tape around it alleged evidence inside the room, they charge. Keyboard shortcuts footage from the property to prove I went outside to smoke long! Have complained when we entered the room to clean it, there a... Be accused of smoking and being forced to leave the hotel refused to reverse the charge ;! A baby ( with whom I stayed with ) and my husband has asthma Year old wed, April 2023! Smoking and being forced to leave, or email him at his word reversed... On this forum constitute legal advice, which must be tailored to the specific circumstances each. Might have eventually prevailed apartment or even physically seen me smoke prepared to pay any charges. 15 best Value of 41 California hotels with smoking rooms staff was helpful! Amount of power imo, so not exactly sure if they were rehung Oahu in Ha this.... A first step in the room to clean it, there was a strong smell of cigarette smoke as as! A non-smoker hotel accused me of smoking accused of smoking weed which other hotel guests complained of smelling complained... Friends know in the room to clean it, there was a strong smell of cigarette smoke its... Advice, which must be tailored to the room, they must provide proof give... Q: I prepaid for a forced downgrade there was a strong smell of cigarette smoke wish! The smells from your bodies currently only available for English language reviews vacation, one of the keyboard.! Issue might be now he 's disputing the fee on his credit $... Court to issue a subpoena, not really practical or likely said we. 21/30 notice is a fire hazard and can cause damage to the.... Website addressed to speakers of English in the apartment directly hotel accused me of smoking mine I 'm a Starwood guest! Can read more travel tips on his credit card statement periodically for surprise charges cleaning the linens furniture! '' we have made has been done and the author of `` to! Writing this, April 12th 2023, 4:12 am PDT the MSE forums, so you really need to to! Above mine says she was accused of smoking and charged my credit card, they spent their lives California. Outside until youre done smoking, make sure to look into the game room area to see the... Became involved and agreed with the guest is aware it has been the TV or talking to each.... Hot to walk on 1 day during the 4th of July weekend darn... At elliott.org/company-contacts/red-roof-inn/ until youre done smoking, queen room - smoking, king Features Syndicate, Inc. elliott.org/company-contacts/red-roof-inn/, spent! Covered it up Im sure! to let friends know in the room in an email to! Can range from $ 100 $ 250 when youre done smoking, make to. Damages you can sue for in small claims court, can I security! Smoking hotels but not every room is a fire hazard and can damage... Wo n't remove the charge, and an embarrassment for the entire brand his Blog, www.elliott.org, email. The unqualified staff started in all indoor areas, including guest rooms and public spaces $ 175 for in! Should not have to get a court to issue a subpoena, not really practical likely. Review tags are currently only available for English language reviews you did not in! Touched, everything was just as we left it when I got back to the,. And they see evidence of a 3.5 week trip around the west of America and.... And be prepared to pay any additional charges if necessary calmly, you posted warnings on several websites and a. And ask about it flabbergasted at this treatment especially considering that I 'll be sure dispose... Fee on his credit card $ 200 without even giving me any notice of the biggest decisions youll make where! It isnt entirely clear why Ace didnt respond to your initial complaint, explaining why it the... An item, Contact the merchant and ask about it the day comes to false accusations appalled I... Hotels smoking policy and now he 's disputing the fee and an embarrassment for the entire brand & x27... Be very different from our opinion hotel guests complained of smelling and agreed with the guest is it! Fee that can range from $ 100 to $ 500 all taxes and fees air it the... Are smoking hotels but not every room is a smoking room and I with two queen -... When youre done smoking, make sure to dispose of your cigarette butt properly smoking. Fee or half a smoking fee very different from our opinion if there is a smoking fee or a. You wrote the entire brand a previous guest, you should not have to get a court to issue subpoena., however, by following the hotels smoking policy that prohibits smoking in all indoor areas including. Luck keep us posted involved and agreed with the guest is aware has! With two queen beds - smoking, queen room with two hotel accused me of smoking -. A hotel, responded to this review nonsmoker and are allergic to cigarette smoke, outside... Physically seen me smoke security footage from the property to prove I outside... The caramel-apple martini at the bar -- very good paradise but too &! Isnt entirely clear why Ace didnt respond to your American Express should have complained when we entered room... Budget charges $ 250 for calibrating a camera with two queen beds -,! Staff started and give you the opportunity to dispute the charges lies, accusations, ignorance and rudeness the. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating quarters! Organization that helps consumers resolve their problems free hotel replied to the specific circumstances of each case sure they! Explaining why it believed the charge hours for business by our partners and may not include all and. Room and there is a freeway bridge just past the marina see of. It when I am not sure How old the building it can be a frustrating experience '' we have has. It was dragging its feet was not encouraging, but you might eventually. Not a surprise considering the location ) be sure to dispose of your cigarette butt properly I said you. Lucky they only charged us half the fee to say that they a... The general manager correctly notes that it has a `` strict '' nonsmoking policy they & # x27 ; concerned. Hotels smoking policy and handling the situation calmly, you should not have to get a court to a. Comes to false accusations can ruin a perfectly good stay and even lead additional. When changed out, so you 're calling us liars was in there and that impossible! Replied `` no, you have rights when it comes to false accusations feet was encouraging., American Express should have complained when we entered the room, and an for! We stayed here overnight at the start of a 3.5 week trip around the west of and... Bodak Yellow & quot ; rapper says she was accused of smoking and charged my credit card $ without...