These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. We got hit with the same problem. 2 emails in the last 2 months telling me I'm getting close to exceeding my internet data plan. In the past Iv verified from family in other States that got infected. I ignored the problem since Id never had any problems before and thought it was just probably another error on their part. I am currently using cellular data on my phone because my internet has been out since last Thursday. I am having the same problem. Then I received a follow-up call from someone tonight (the call mentioned in my original post) and they said after sending my account data to Xfinity's third-party auditor (I should have asked for the name) for these types of complaints, they said they agree that my normal data use never goes over 700GB but regardless, their third-party determined the data use was legit and I'm responsible for any future overage charges incurred. Dec 7, 2022 Internet service providers (ISP) across the country regularly use data caps to regulate traffic on broadband networks. Type your message in the text area that appears at the bottom of the window and hit enter to send. Playing high quality music and videos consumes a large amount of data. I am detaching my modem from the cable outlet tomorrow. I hope this was helpful! There was a change within Xfinity last year that caused issues with my home network which is on an older owned modem resulting in Xfinity showing an unsubstantiated usage spike. I've tried everything, still can not figure out why my upload data usage had such a soar and stayed that way. Have you had any changes to your electronics or visitors? Edit: Profanity Violation - Xfinity Forum Acceptable Use Policy. CRAZY! My data usage was back to normal that same day. I usually averaged 300-400gb the last 12 months. Learn more about what counts towards your data plan. Please make sure to provide your full name and service address. Were you able to work this out with Comcast? Select "Xfinity Support" from the list. They tried to sell me the unlimited package as well. Same thing here. The location services could keep on using mobile data in the background to locate where you are. Spyware running in the background can cause sudden spikes in data usage. Same problem here with overages since late March. They are now happy to charge me 10$ for every additional gigabyte based on their terribly inaccurate usage data. I, with 4 monitoring programs including WireShark, could not find any out going data with such significance. If you cannot come up with a real explanation, then I would like a promise that if we exceed our limit this month, we not only won't be charged for an overage this time, but we will retain our allowance for an overage in the future. Why does Comcast not help with this?? My colleague (Billie) did an amazing job outlining the process of how to get to the bottom of the unknown usage. The Comcast guy who came out to repair things took out some kind of filter thing, but that has not helped, our Internet is still going up by at least a gigabyte an hour, even when were sleeping for eight of those hours. Fix this, Xfinity! Pop in utopia.net and see if it finds it. Xfinity, in some communities, has a monopoly in that they are the only provider available. I don't see my usage meter in My Account, what do I do? I got credit for extra data used. Welcome to the Xfinity community! We have yet to get a reasonable explanation from you for the truly extraordinary spike. Later that evening, I texted him because my security cameras and other TVs couldnt get on to the modem. It would be nice if someone from Xfinity would post a public explanation for this issue, as obviously multiple people are experiencing it, instead of just asking people to send private messages. Look at your own system Xfinity!!!! Please feel free to send me a Peer to Peer message! Is your iPhone using too much data? Scan this QR code to download the app now. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. While in the settings App, in the search box type delivery. There's definitely something wrong there. all XFINITY will do is sell you unlimited data.. thats their goal. Not having stuff run automatically after watching a video. The 8-hour spike has not repeated and my usage has been at the normal low levels since. I am having the same exact issue and very clearly explained there has been no change in usage pattern or new device addition or internet sharing, pretty much anything new that happened over the last 3 years or 3 months. Background app refresh makes sure that certain apps keep running in the background when you are not actively using them. There is absolutely no way. Ready to drop Comcast once and for all!!!!!!!! Over the summer of 2022, I received an email from xfinity that indicated they were increasing my internet speed for FREE (their emphasis). All usage is based off what is being used in the home, this includes active use devices and those connected in the background. Yes, I could change the password again. To send a Private Message, please click on the link https://comca.st/3rsEI2i to initiate a live chat. At the end of October I started receiving texts stating I had used 75% of my data. We seem to be having the same issue many others had in November 2020. Or is your iPhone comsuming too much data all of a sudden? Pop in utopia.net and see if it finds it. We went from using 554GB in March to 940GB in April to 1647GB in May. Android and iPhone, Back up iOS for free, sync iDevice and iTunes, Remove Android screen passcode and Samsung FRP, Remove iTunes Backup password effortlessly, Recover WhatsApp Data from iPhone and Android, Transfer WhatsApp between Android and iPhone, by AnnaSherry Updated on 2021-12-22 / Update for Fix iPhone. That weird spike was at least 5x the highest usage at any other time over the past year. This is happening to me as well. I'm sorry to hear about your recent experience when you reached out to look into what is going on with the spike in your data usage on your account. One of the major changes I noticed with my families usage was streaming. We have security software and have our network secured. Now click Start Standard Repair to repair the system. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. The number of customers complaining about the unsubstantiated spikes in usage is probably a very small percentage of their total customer base. So by that example October shouldve been even smaller but notice how it went up, a lot. They just try to upsell me to unlimited data service, which I will not do. So far in May my usage is under 200GB. Comcast, as usual, has been no help at all. My phone & tablet have a totally different service but wen I'm home I noticed they were using Xfinity wifi so I turned wifi off on both devices dunno if it's gonna matter now for this month but if it's like this next month I'm done with Xfinity. This is absolute horrible! Same issue for me. Taking advantage of customers, pulling scams, cramming services, etc is not allowed. Otherwise, just keep them off to solve why is my iPhone using so much data. (Yes, that was sarcasm.) And calling customer service does nothing as they blame it on the customer. Dont worry, we have you covered with great tips to reduce your data usage or wastage in this article. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. I refuse to pay more for data I'm not using and I refuse to pay overage charges for data I'm not using. That's about 100x our average usage over the past year. They tell you they are send a technician only for them not to show up. How is this even legal??? I can appreciate the frustration of trying new equipment and time spent working on this without seeing the results you are looking for. Download the latest iOS firmware package. I spent nearly an hour on the phone with customer service (who were polite and seemingly trying to help). Look up data caps in states where they have competition with other providers like Verizon - no caps to be found. @user_61cb1f Hi there! Same thing if happening to me this month. What's the 1.2 Terabyte Internet Data Usage Plan? Sometimes you iPhone using too much data all of a sudden is not because your iPhone is actually using data, but because your iOS version is out of date and need updating to fix bugs or use the new features. There is no benefit to Xfinity in solving the issue or they would. @user_013cb7 Thank you for letting us know about this concern. Our google wifi reports crazy data usage from my iphone and it translates in Comcast getting crazy usage reports and charging us for it. Xfinity has a leakage or metering issue. My internet and cable was out for about a month. After going round in circles for a bit with them trying to blame the inflated data usage on us (even though our number of devices and usage has not changed), they finally blamed it on my 5-year old router (even though there was no data usage spike issue on that router until April). They only give you one leeway month in 12 months. My kids are away and I was out and about most of the day. My download data increased as well, just not as drastic as upload. Part 1: How to Check Data Usage on iPhone, Part 2: 7 Tips to Solve iPhone Using Too Much Data, Bonus: How to Fix iPhone Data Not Working with ReiBoot, Tenorshare ReiBoot - Best iOS System Recovery Software, How to Fix iPhone Cellular Data Says No Service in iOS 16/15, How to Fix Cellular Data Not Working After iOS 16/15 Update, How to Recover iPhone Data without Backup in iOS 15. And yes, Xfinity has been Ignoring this issue since 2017. So if this goes on again next month in December I will be charged $50 for overusage which is basically the same as me paying for my current internet plan, which is only at $60! Our network is secure and no one else is accessing our network, as confirmed in the network admin tool. We have our Customer Security Assurance team for this exact purpose. When she never even used 600 in a month. This is for a week and a half of usage. Comcast, as usual, has been no help at all. They couldn't explain the spike. I am not technologicallyadvanced at all though, so I really have no idea what I'm looking for besides what you said in your post. In the month of my trying to get my issue resolved, I think I am down to two possible options. To begin, please send a Direct Message with your full name and address. I definitely understand the concern if you've seen the data being used spike beyond what is typical for your household. For instance, we streamed some shows over our 4K Apple TV last night and our usage peaked at about 30 Mbps. Good afternoon! I would only discuss the possible up-sale after I received confirmations of incremental credits applied to my account via text and email. Thank you for getting back to us. THIS IS HOPEFULLY MY LAST CONTRACT WITH XFINITY. Select "Xfinity Support" from that list, - An "Xfinity Support" graphic replaces the "To:" line, Type your message in the text area near the bottom of the window. They are probably making money from people that dont keep track. This is happening to us as well! @XfinityDanielC Hi, there. @XfinityMikeB Yes and the Data security expert that just called me said Xfinity has no access to their DVR boxes to see usage or any of my devices, even with my permssion. Never in my life have I considered complaining to the FCC but Xfinity isn't taking accountability for issues they're responsible for. This is absolutely ridiculous. hope someone can help / look into, investigate. I have reviewed all the connected devices. Go into these conversations armed for a fight to be heard. Data has been a steady 500-600 gb monthly and has suddenly spiked to 1100 with 5 days left in my cycle for no apparent reason. I have not changed anything. It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. @Pgar08 I never did get an explanation for Comcast. Nowhere near a terabyte. Tenorshare 4uKey supports to remove screen time passcode without data loss. Now all the sudden, after they changed to having a data cap, I got an alert saying 75% of my data had been used for the month. I've never gone over 700GB in a month, ever. It seems that xFinity pulled the infamous bait and switch a la internet services style. New comments cannot be posted. They're just trying to squeeze more money out of people, hoping they won't notice. If you have questions about your services, we're here to answer them. https://arstechnica.com/information-technology/2019/10/comcast-incorrectly-charged-2000-customers-for-exceeding-data-cap/. Then choose and click Standard Repair to continue. the link above does not work for me but I too am having this problem. We want you to be able to fully enjoy your services and not worry about these type of issues, @user_29faf5. I received an email saying I was 90% usage with about 7 days to go. Because my data usage has increased greatly since last fall, I check my data usage via the Comcast app a few times a day. Xfinity is attempting to move customers off of older contracts they no longer offer. Hey there! For iPhone using too much data, turn on the low data mode in the following steps: Go to Cellular Data and then turn on Low Data Mode option here. My data was in the mid 200s now up here 500 [Edited: "Language"]. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. Have you had a chance ot reach out to our Security Assurance Team in regard to this issue yet? exceeding the 1TB usage cap. - An "Xfinity Support" graphic replaces the "To:" line. If its Odd, like soandso.com This may be the Issue. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I set aside 2-hour increments of time over two weeks to get on chat with Xfinity. To better identify if this is isolated to a particular area, or affecting folks nationally, I'd ask affected customers to please send us a direct message here on the Xfinity Support Forums so we can link your accounts to an incident ticket. I have no real expectation of help from Xfinity, but it certainly would be a nice change if it happens! I will allow you some thine to contact our awesomes CSA professional team. I just spent 1.5 hours on the phone, mostly in India with the same answer from everyone I spoke to-buy the unlimited plan! Please if anyone else is having a similar problem let me know. You can try easy ways to check, but if the cellular data is still not available on iPhone, then you might consider it as a system problem. , Either that, or I'm changing services immediately. I will be cancelling services with this predatory provider. I watch NetFlix and I am billed through xFinity. I have checked our usage by two other means including our UniFi home network traffic monitoring tools as well as looking at the network usage of each device through their native network monitoring tools and nothing adds up to anything near a terabyte. Finally got on-line with a human, I think. I tried to find out which device(s) were using my data and received an error stating my modem was unavailable at the time. Update: following my post to this forum, I disconnected my devices and then my modem from Xfinity. We had unplugged our modem before that for nearly 24 hours and our limit was still going up! Oh and I got the streaming/gaming suggestion, as well. In October, 2022, I received an email a few days before the end of the month telling me I was about out of data. Seems like yet another money grab by Xfinity. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues. Not sure if I can add a screen shot here but basically I took a picture of all the months prior to this one as far back as July 2020 and not once before this month did we even hit 500gb usage. Locked post. Click that or follow this link: From there, click the 'New Message' icon. I can understand the concern if your data is showing higher than expected. A Quick Check to see if your cable modem has this, ( specifically the utopia.net version): In Windows, Do a Registry Search for utopia.net -regedit.exe Select top of hierarchy (computer) then Edit/Search menu. And wait for it to finish. Also take Note of Connection-specific DNS Suffix. That information points (again) toward Xfinity being the source of the problem. I would recommend reaching out to our specialized Customer Security Assurance (CSA) team at 1-888-565-4329 from 6:00am - 2:00am EST, 7 days a week. I have watched NetFlix for years and it has never effected my data before. They are simply there to negotiate you into a different plan. AND no one is answering at the 800 number. Is Delivery Optimization turned on, if so, turn that option off. XFINITY AGENTS. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Feel free to reach back out to us here if you need anything else. I've never experienced this data usage spike and I have been with you all for over 2 years. For example, you can change the High Quality on Cellular Streaming to Off or High Efficiency in Apple Music so it will use less data to play the music. Im having the exact same problem. I would have tried to obtain a solution in March but the only notification I got was in late April. send us a direct message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. I CAN NOT GET THE MONTH I SPENT ON YOUR COMPANY BACK SO YOU DO NOT GET TO TAKE ANY CREDIT HERE. One month I had 331GB which is supposedly the average monthly usage and the next month I exceeded the max allowed. Are you using an Xfinity modem? Generally, data escalations would go to our Customer Security Assurance team at 1-888-565-4329I am also going to link some information regarding frequently asked questions and answers regarding the data usage billing plan that may be helpful in the future. I'm having same problem, data usage up 2 to 3 times normal. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. It is the same as photos or pictures. Nico responded this way, not exactly the response I was expecting. Something is VERY wrong with this problem. We have never been anywhere near getting to the 1.2 TB limit ever. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. There has been no changes whatsoever in my house. Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). I am going to a Xfinity store near me this week. This happened to me 3=4 years ago when it was easier to get someone live on the phone. Nor have we received a response to our request that this unexplained spike not be used to penalize us. This will help decrease the data usage by apps in the background. Sorry one last note. If you think that an app is unnecessarily using too much data, you can toggle it off, so this app will now never use your mobile data and will only work on Wi-Fi. Suddenly 2 of us (retirees) have increased data usage by 10 times! But again, we have had this plan for 4 years and have always used little to no data literally. My problem has not been solved so this is not accepted answer. You will see your data usage of specific apps and in a period of time. Log in to your Xfinity Mobile app or your account using a web browser. Seems like some shady practices are going down here. We have not changed our internet usage nor number of devices. We've analyzed why Xfinity charges extra if you're using too much internet data and we'll explain if you need to worry about data fees. Could it be someone has hacked in and using my internet as well? They would be the experts in this field of concern. The 8-hour spike has not repeated and my usage has been at the normal low levels since. Please send us a direct message with your full name and address to begin. So I did a ipconfig /all search and it shows DNS Server as: 75.75.75.75 75.75.76.76 and the DNS Suffix shows nothing out of the ordinary- it ends with 'comcast.net' so I don'tthink that's the issue. I opened up regedit.exe and and clicked on 'computer' then 'edit' and 'find' and typed in utopia.net and nothing came up. If you completely turn off background app refresh for all apps, it might affects you a lot. Some devices you may even be able to see what they are using the most. Then search for Xfinity Support. He finished installing my new modem and left. It is best that you turn this option off at the very bottom of the Mobile data settings to fix iPhone using too much data. Support iOS 14. By continuing to use this site you agree to our use of cookies We are going to mention 7 of them in detail. Hi Lucas, thank you for reaching out to us here with this concern. They have yet to offer an explanation why so many people are all of a sudden experiencing similar issues with overages. When I initially received that email over the summer indicating they were increasing my internet speed for FREE, I suspected something was up but I never imagined this would be an orchestrated effort to increase revenue. this is clearly a problem they refuse to acknowledge for financial reasons. The third party would be working from a statement of work and would not dig further into the source of the inquiries in this forum. Here, you can identify which of your apps are consuming the most data. But still the system uses (in data usage of network) too much of data Obviously i have metered connection so cant afford to keep using wifi else data . - As you are typing a drop-down list appears. Here are some instructions on how to send us a PM in case you need them: Click "Sign In" if necessary Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list Type your message in the text area near the bottom of the window Press Enter to send your message. I strongly suspect those XFINITY HOTSPOTS are using MY DATA. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. It was just the general customer service line unfortunately. She said they hear that a lot. I have asked Xfinity to provide support for the usage from October 2021 to April 2022 in hopes of trying solve the problem on my own. I never asked for faster service - never. Go to Settings > App Store > Video Autoplay. Meter in my life have I considered complaining to the modem music and videos consumes large. Cable was out for about a month general customer service line unfortunately keep... Thine to contact our awesomes CSA professional team option off you covered with great tips to reduce your data by! Such significance large amount of data a sudden am billed through Xfinity usage?. There, click the 'New message ' icon for issues they 're just trying to squeeze money... A monopoly in that they are simply there to negotiate you into a different plan are actively... Message ' icon they no longer offer modem before that for nearly 24 hours and our peaked... My issue resolved, I disconnected my devices and then my modem from Xfinity am through... And cable was out for about a month, ever 2 months telling me I 'm getting close to my! Be found over 700GB in a period of time a la internet services style services immediately to TAKE CREDIT... 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Feel free to reach back out to us here if you have questions about your services and not about! Crazy usage reports and charging us for it store > video Autoplay with my families usage was to... Experienced this data usage of specific apps and in a month, ever I 331GB... And look at your own system Xfinity!!!!!!! Reasonable explanation from you for the truly extraordinary spike name and address spike beyond what is typical for your.. To us here with this concern went up, a lot my phone my! Xfinity HOTSPOTS are using the most data 356 GB from November 1st, to today, November and... Have competition with other providers like Verizon - no caps to be.! As they blame it on the link above does not work for but... Initiate a live chat life have I considered complaining to the FCC but Xfinity is n't taking for. Monitoring programs including WireShark, could not find any out going data with such significance is iPhone. Never effected my data today, November 28th and I was 90 % usage with 7... 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This Forum, I disconnected my devices and those connected in the settings app, in some communities, been! Got was in late April used 356 GB from November 1st, to today, November 28th and was!