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My account was overdrawn by $13.89 on Tuesday morning. Im glad i found that out before using them for my main account. Tewksbury, MA, Vidocity Media It may take them a day or two to respond but they will answer.. they will send you a link in messenger.. then upload front and back of DLisence After I followed the prompts my account was immediately unlocked. Good luck to you all I went a week needing my unemployment money and finally got it today I will NO LONGER be using GoBank though too many problems with trying to get your money and they charge for everything . It also took me forever to get it thru her head that it wasnt a debit card transaction & that it was done thru their bill pay. I sent them the info and called them back. Thanks GoBank for making my life easier!! I know you're seeing all the reviews already for this place do not use it. Mail us GO2bank P.O. Compare GO2bank Checking Accounts Please find below checking accounts offered by GO2bank. They say it takes a hour for them to manually fix it which is unacceptable!!! NEED HELP!!! Check my account this GO Bank have taken my money off the card for both declined transactions. If you HATE money and love really bad customer service. I have never received this level of convenience and intuitive design from any other banking institution. Apr 2, 2023. GOBANK company is not for the people very rude and there never a manger to speak with I repeat please pull GoBank cards out our local stores if this is how they do business!!!!. *Attention* The services that you receive from this bank are horrible. Deposit was released and the pending charge disappeared. Two other options are to go to GoBank.com or download the mobile app to start your account. We may receive referral compensation from some of the companies on our site. Most cards such as this charge. They simply transfer you from one incompetent and uncaring person to the next. We sent our IDs immediately, and they unblocked my husband's account, but closed mine. GO2bank is a good option if youre looking for a digital banking solution. Online access and identity verification (including SSN) is required to open an account. Unfortunately, I'm kinda forced to use gobank due to the fact that I work for uber, and their instant pay feature uses gobank. Very fraudulent and deceitful practices. We'll use your email address to have your information ready when you call. I have found a better service and I will be closing this account never to return. Atlanta, GA, Jeffrey Lockett I did need to call customer service once and after a brief hold time, the representative was friendly and resolved my issue quickly. Uber need another bank to partner with. Customer service is a joke. Luckily they are still allowing me access to my money and I'm free to spend it, send it, or take cash out at ATMs until my balance is $0. GO2bank is an online and mobile banking solution. Im warning other victims like myself that have been affected by this bank. I have tried calling, the lines busyIve tried logging in online and on the app! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They told me have company refund my money. Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. After 4 months of fighting and arguing with GO2bank they denied my request for a refund even though they had given me the wrong gift card numbers. You have the hardest time getting someone on the phone, and when you do, they act as though they are helping you which is a totally lie. And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. Verify you have the applicable role/permissions to troubleshoot your concern, Phone number of the account /business name. Now I had in the vault 2,187 when I called it stated that I only have 187.00 in the vault. So basically they stole my money. Chat support is available 24 hours a day, 7 days a week. I made some purchases, took some money out of the ATM, and sent money to my husband's GoBank twice. They are the absolute WORST financial institution that ever existed. They also charge you fees for in network ATM withdrawals. It was in my account as hold up till today now I dont see. i want this to stop an i want my money bank. The supervisor finally said that she agreed that she would not accept the answer I was getting, but that basically I had to. I asked the customer service agent how is it that the account was opened and the money was transferred when they blocked me and I still do not have access to the online banking? Fantastic I have never had any issues. Go bank it's one of the best Banks I have ever had. I run my business with that card, in 10 days I'll be out of business. See GO2bank Deposit Account Agreement (PDF) and GO2bank Secured Credit Cardholder Agreement and Security Agreement (PDF) for fees, terms and conditions. I also love that its completely free to use! To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. One year running and no issues. WalletHub makes it easy to compare checking accounts across many companies. Call the Go2Bank customer service phone number at (855) 459-1334. Open your account now! to its name, this indicates that we receive compensation from the company in exchange for referring prospective Mobile number verification, email address verification and mobile app are required to access all features. no problems at all. So was the next online purchase I tried to make. Sometimes customer service reps at other banks have even admitted to me that they manipulated the order of debits and deposits to that I would be more likely to have to pay an overdraft fee or have a low balance. I love not ever being surprised by what my account balance is, never having to be concerned with an overdraft fee, and being able to make deposits during checkout while shopping at Walmart. We value your privacy. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This company is as lowlife as the crooks who stole my funds. They are absolute thieves! Federal tax refund early availability depends on timing of Internal Revenue Service payment instructions and fraud prevention restrictions may apply. I am 2,000 less because of this Bank. Secure check process and very secure when making bill payments. This time I was told the money should be back in my account in 3 days from now. GoBank deemed this as suspicious and asked for an ID verification. And how many Billions of dollars has Green Dot illegally seized while giving the account owners NO recourse to recover their money??? GoBank consistently receives poor reviews from its customers. It is important to note that this service is not available in the state of Vermont. 1 star only cuz I had to so I can send in my review. In this busy world, you need every possible opportunity to make it easier and run smoother! Worse customer service ever, This bank shows in its description : "Green Dot Corporation and its wholly owned subsidiary bank, Green Dot Bank, are focused exclusively on serving Low and Moderate Income American families" so it is targeting those that work in this country to make a living but do not have expensive lawyers o fight them! I know it wasn't the number on the Go2Bank website, it was a number for help with a GoBank (same company) credit/debit card. Do Not Sell My Personal Information. Of the more than 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating. Its time for a class action lawsuit as theyve closed Go Bank and holding 90% of their customers money. Since I no longer had direct deposit, I started getting charged the $5 monthly fee without realizing it. However, this compensation agreement does not impact the company's ranking on our site. ), is the pre-authorized checks. services that, when utilized, may impact its score on BestCompany.com. They are just trying to squeeze money from you. CONTACT SUPPORT Our partner financial institutions handle all enrollment and payment related issues with Zelle in their mobile app and online banking. How does this banking institution not already have a protocol for replacement cards lost in the mail? My opinion is DO NOT USE THIS BANK. Besides the direct deposit, good luck might be a requirement. It wanted me too contact Uber gobank customer service and when I did contact Uber gobank customer service I spoke too a representative that (spoke broken English) told me that I would have to wait 24 to 48 hours just too have my password reset or to have my account looked into. Every contact link for support through them leads to a dead end. They initially couldnt find the transaction and tried to say it was a transaction from the month prior that was in the same amount. DO NOT USE THIS AGENCY FOR ANYTHING! | They are literally a scam. My card arrived within a week. The whole thing took 10-15 minutes, and the customer service reps were very polite and helpful! 855-459-1334 GO2bank Login Page Cards7k Reviews193 Q&A Ask a Question Ad Disclosure Compare GO2bank Credit Cards Please find below credit cards offered by GO2bank. Thank you, you have successfully subscribed to our newsletter! The lady service rep told me that the charge was proper because my June direct deposit was received on the 22nd and by the 19th, the end of the monthly cycle. 2023 BestCompany.com LLC - All Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Didnt even try. If you have money in either Go Bank or Go 2 Bank get it out now before youll be sorry too. Its location on this page may change next time you visit. Let's set up your account. Mobile number or email address verification and mobile app are required to access all features. As with most others who have written a review for GoBank, I agree the customer service is the worst I have ever experienced. Lake Arrowhead, CA, Jennifer McKinney ugh, NO!they take the money when they send the checks! Reason go get gas the card declined but money is on the card. They allow your account to be overdrawn by up to $100 and you pay them back on your next deposit. If you have been a victim of Go Bank holding your funds, locking or closing your account. Fees are high. go2bank is trash. no call back. they want to ask me if i got ahold of the place that did it, how can when i dont even know where they re? San Diego, CA, PATRICK DALE Jacksonville, FL, Nicole Wheat They didn't help me at all. front and back. Box 1070 , West Chester, OH 45071 When will my replacement GO2bank debit card arrive? Bank endangers customers and won't answer phone. And with the pre-authorized checks, I could just write the check out and send it and simply authorize it once the money came in. Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. I recommend GoBank to all my friends and family to help them save money on fees and save headache when it comes to managing their account. This was even verified by the merchant itself.. Go2 Bank refused a three-way call between myself the merchant and how. They then put me on hold and came back with yes we see a transaction but their bank has the money. Mobile number or email address verification and mobile app are required to access all features. I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. On 9/27/2021 I received a message stating that my account was closed due to verification purposes. Bonus. This company is straight crap. Thanks in advance for your patience. I'll never recommend this company or card for anyone, they half the time don't speak English, and the other telling lies. The same person committed fraud before I could retrieve my money..3 times. Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. I was receiving my weekly direct deposit during the pandemic and having it sent to my account with Go2Bank, all of a sudden the funds were gone, my account was locked, I was never able to reach anyone and never got my money back. As such, the availability or timing of early direct deposit of your federal tax refund may vary. Terrible terrible bank. You call in, answer don't questions and they will fix it ASAP. Through GoBank, in partnership with Uber, the Uber Visa Debit Card gives you rewards on every day spending, such as cash back on all purchases with no overdraft fees, monthly fees, or minimum balances. My card was in my purse the whole time & didnt have anything to do with the transaction! One time at tax time they froze my account saying I had to prove my identity and it would take 3 days to verify however they only took 20 mins to verify and open my account. After spending 4 months trying to get an EIDL increase from the SBA, I finally got it. And you pay them back on your next deposit this busy world, you been! Money and love really bad customer service is the WORST I have ever experienced secure process. Start your account complaints include misallocated funds, misuse of the account /business.! 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